100% Up to £100 + 50 Free Spins
3 – 7 Days
Welcome to our ThePalaces.com review.
Below you’ll find information about their online casino and bingo room – this includes the banking options they accept, and the promotions and games they have to offer.
But, more importantly, we’ll tell you whether we think they’re worth checking out in 2018.
Anyway, let’s not waste any time. The review starts in the next section below.
They have a couple welcome bonuses – one for the casino, and another for the bingo room.
The casino offer is a 100% match bonus up to $250. This is spread out over your first 3 deposits, like so:
The min deposit is $10.
The playthrough on this offer is 35x the bonus received. Winnings from free spins also need to be rolled over 35x, and you can only do this on slot machines – table games won’t count towards the playthrough.
Now let’s look at the bingo bonus. For this offer they’ll match your first deposit 100% up to $100.
This is for bingo ONLY. You’ll need to wager this 2x the bonus on bingo games.
New bingo players will also receive a ‘New Player’ $150 bonus, which will be paid out in 30 installments of $5 each. You’ll receive the first one when you make your first deposit. From there you’ll receive an installment every $10 you wager (winnings or cash). It’ll continue like this until you claim all the money.
Bingo players will also receive 50 free spins. This will have a 35x playthrough on any winnings you receive from the spins.
That’s it for their offers.
It’s nice to see a couple offers for both casino and bingo players. And they’re small enough amounts that I feel most, if not all players can take full advantage of them. The 35x (casino) playthrough is relatively low, too. That’s great to see.
It looks like they may have a loyalty program – the Elite Loyalty Program – but it must not be that big a deal for them, because they don’t discuss it anywhere but their terms and conditions.
You’ll earn a Palace Elite Point for every $10 to $50 wagered. It depends on the game you play, as shown in the chart below:
|Bingo||£10||1 Palace Elite Point|
|Slots||£10||1 Palace Elite Point|
|Roulette / Live roulette||£25||1 Palace Elite Point|
|Table games||£50||1 Palace Elite Point|
|Video poker||£50||1 Palace Elite Point|
|Live casino||£50||1 Palace Elite Point|
|Scratchcards||£10||1 Palace Elite Point|
|Softgames||£10||1 Palace Elite Point|
The points you earn will determine your “Loyalty Level,” as show in the chart below:
|Loyalty Level||Entry Criteria||Address|
|Baron / Baroness||Default||Lord or Lady|
|Lord/Lady||15,000 Palace Elite Points||Lord or Lady|
|Duke / Duchess||45,000 Elite Points||Your Grace|
|Price / Princess||90,000 Palace Elite Points||Your Royal Highness|
|King / Queen||120,000 Palace Elite Points||Your Majesty|
That’s all they share in the terms and conditions. That, and if they suspect you’re playing low risk games (betting on even/odd or red/black, for example) to try to accrue points, they reserve the right to delete your points balance.
I shipped them an email to ask about their perks. They said they have a Loyalty shop in the works where you’ll be able to buy merchandise. For now, you want to play and accrue as many points as possible, if that’s the type of loyalty program you’re interested in.
The software companies they list on their about page include:
They offer all the basics including video slots, roulette, blackjack, classic slots, video poker and table games. They also have a live dealer casino.
They have an instant play casino, which means that any operating system (Windows, Mac, Linux, etc.) can access their casino by using browsers like Google Chrome (recommended), Safari, Fire Fox or Internet Explorer.
Their casino is mobile compatible, too. No download is needed – just go to their casino from your phone or tablet and they’ll automatically load the mobile friendly version of their casino.
Here are some examples from each of their main categories.
It’s well-rounded. There’s a little something of everything.
The strongest sections here are their video poker, blackjack and roulette. There are just so many different variants to choose from, it’s hard to ignore.
That said, I’d like to see more table games. That goes for their live dealer section – where’s the baccarat, casino holdem and sic bo?
The section I’m most surprised by is the slots. It could be that I didn’t have an account here (US-based), but they didn’t display nearly as many slot titles as I expected. I’ve read reviews that said they offered 200+ slot machines. I certainly didn’t see that many.
That said, they had some fun looking slot titles I’d love to play if/when the chance comes up. The slot machines that stood out to me were Ghostbusters, Family Guy, Wonky Rabbits, Transformers and The Invisible Man.
Overall, I think most casino players would be happy here.
Unfortunately, they don’t share much information about their bingo hall on their website. You need an account and/or you need to reach out to support to ask them about it.
Which is what I did – here’s what I found out…
The games you can play include 90-ball bingo. They have 3 main rooms with games running around the clock.
Their biggest game starts at 10pm. It’s called the Golden Scoop, and you can win as much as £5000. But they offer a couple of other “big games,” where you can win £1000 to £2000.
Ticket prices range from 60pp a ticket to £1.50 for a ticket (of 6 cards).
As far as software is concerned, expert bingo reviewers say The Palaces went through an overhaul in 2016. They use Parlay bingo software – the design is nice, but The Palaces doesn’t offer much in the way of variety.
On the bright side, you can access their bingo room from your phone or tablet.
And that’s about it. They don’t share any information on their site, and there aren’t that many (good) reviews of their bingo room, either.
Hopefully this is just the start of more things to come.
The payment methods you can use depend on where you live. The following options are for those living in the United Kingdom:
All the options above are available for both deposits and cash outs. It doesn’t appear they charge fees either deposits or cash outs.
The min cash out is $20. You can request only 1 cash out every 24 hours.
They offer support through:
They’re owned and operated by Palatial Leisure Limited. The casino has been in business since 2007.
Patrick Duffy started the business. He also owns and runs other online and land-based casinos, bingo clubs and other entertainment/media businesses. He has over 30 years-experience in the gambling industry.
The funny thing is, there’s not a ton of information about them on the web. This is despite them being online since 2007, as well as them running an offline (gambling) business.
They have a 9.09 rating on AskGamblers.com. There are no complaints, but player ratings are horrible – the average is 1.5 stars out of 10.
They have an average rating of 2.7/5 at LatestCasinoBonuses.com. They mention several disadvantages including:
I can see why LCB.com has a problem with a few of these. But things like closing accounts at any time or the heads up that payments can take up to 30 days is how they choose to do business. It sucks, but if you don’t like or agree with it, then place somewhere else.
Other than that, I didn’t find anything overwhelmingly negative when I researched them. No scams or scathing reviews. In fact, there aren’t many reviews period, which makes it even harder to gauge their reputation.
Overall, though, I’d say their reputation is okay.
Players from the following countries are restricted from creating an account with The Palaces Casino:
Meh. That’s my first impression anyway.
I think their casino is solid. But there are several online casinos with the same setup. And The Palaces offers are okay, but nothing to brag about.
They don’t tell you much about their bingo hall, either. It can be better, from what I hear.
That’s my opinion. But don’t let that stop you from checking them out and coming to your own conclusion.