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The Palaces Casino Review for 2018

Welcome to our ThePalaces.com review.

Below you’ll find information about their online casino and bingo room – this includes the banking options they accept, and the promotions and games they have to offer.

But, more importantly, we’ll tell you whether we think they’re worth checking out in 2018.

Anyway, let’s not waste any time. The review starts in the next section below.


Device Compatibility:
  • Website – www.thepalaces.com
  • Launched in 2007
  • Licensed by UK Gambling Commission
  • Email – [email protected]
  • Telephone +44 (0) 78 99 66 00 00
  • Great Casino
  • Fair Offers
  • Processing Delays
  • Little Information On Their Site
  • US Players Not Accepted

Do they offer a welcome bonus? What are the terms?

They have a couple welcome bonuses – one for the casino, and another for the bingo room.

The casino offer is a 100% match bonus up to $250. This is spread out over your first 3 deposits, like so:

  • 1st Deposit – Up to $100 + 50 free spins
  • 2nd Deposit – Up to $100
  • 3rd Deposit – Up to $50

The min deposit is $10.

The playthrough on this offer is 35x the bonus received. Winnings from free spins also need to be rolled over 35x, and you can only do this on slot machines – table games won’t count towards the playthrough.

Now let’s look at the bingo bonus. For this offer they’ll match your first deposit 100% up to $100.

This is for bingo ONLY. You’ll need to wager this 2x the bonus on bingo games.

New bingo players will also receive a ‘New Player’ $150 bonus, which will be paid out in 30 installments of $5 each. You’ll receive the first one when you make your first deposit. From there you’ll receive an installment every $10 you wager (winnings or cash). It’ll continue like this until you claim all the money.

Bingo players will also receive 50 free spins. This will have a 35x playthrough on any winnings you receive from the spins.

What additional promotions can you claim?

  • Royal Reload Casino Bonus – Make a deposit of $20 or more and you’ll receive a 50% match bonus up to $150. This will have a 35x playthrough for slots players. Other games will contribute different amounts per the chart below:
Video 100%
Video Poker 10%
Table Games 10%
Scratchcards 100%
Live Games 10%
Classic Slots 100%
  • Saturday Night Madness – This is a 100% match bonus up to $100. This is available to players once every Saturday. You need to deposit a min $20 to qualify, and the default playthrough is 35x the bonus.
  • Saturday Night Fever – This is for bingo players. Deposit $20 and get a $10 bingo bonus. This is available to bingo players once on Saturdays. The playthrough is 2x the bonus while playing (only) bingo games.
  • 15% Any Time Bingo Bonus – Make a deposit and receive a 15% match bonus up to $150. This has a 2x playthrough while playing bingo games only.

That’s it for their offers.

It’s nice to see a couple offers for both casino and bingo players. And they’re small enough amounts that I feel most, if not all players can take full advantage of them. The 35x (casino) playthrough is relatively low, too. That’s great to see.

My one complaint is that I’d like to see more offers.

Do they have a comps and/or VIP program?

It looks like they may have a loyalty program – the Elite Loyalty Program – but it must not be that big a deal for them, because they don’t discuss it anywhere but their terms and conditions.

You’ll earn a Palace Elite Point for every $10 to $50 wagered. It depends on the game you play, as shown in the chart below:

Games Category Wager Earn
Bingo £10 1 Palace Elite Point
Slots £10 1 Palace Elite Point
Roulette / Live roulette £25 1 Palace Elite Point
Table games £50 1 Palace Elite Point
Video poker £50 1 Palace Elite Point
Live casino £50 1 Palace Elite Point
Scratchcards £10 1 Palace Elite Point
Softgames £10 1 Palace Elite Point

The points you earn will determine your “Loyalty Level,” as show in the chart below:

Loyalty Level Entry Criteria Address
Baron / Baroness Default Lord or Lady
Lord/Lady 15,000 Palace Elite Points Lord or Lady
Duke / Duchess 45,000 Elite Points Your Grace
Price / Princess 90,000 Palace Elite Points Your Royal Highness
King / Queen 120,000 Palace Elite Points Your Majesty

That’s all they share in the terms and conditions. That, and if they suspect you’re playing low risk games (betting on even/odd or red/black, for example) to try to accrue points, they reserve the right to delete your points balance.

I shipped them an email to ask about their perks. They said they have a Loyalty shop in the works where you’ll be able to buy merchandise. For now, you want to play and accrue as many points as possible, if that’s the type of loyalty program you’re interested in.

What software providers do they work with? What kinds of games can you play?

The software companies they list on their about page include:

  • IGT
  • NetEnt
  • Better Gaming
  • Parlay Games Inc.

They offer all the basics including video slots, roulette, blackjack, classic slots, video poker and table games. They also have a live dealer casino.

What devices is their casino compatible with? Are they mobile compatible?

They have an instant play casino, which means that any operating system (Windows, Mac, Linux, etc.) can access their casino by using browsers like Google Chrome (recommended), Safari, Fire Fox or Internet Explorer.

Their casino is mobile compatible, too. No download is needed – just go to their casino from your phone or tablet and they’ll automatically load the mobile friendly version of their casino.

What are some examples of games you can play?

Here are some examples from each of their main categories.

SlotsSlots

  • Get Clucky
  • The Invisible Man
  • Copy Cats
  • Family Guy
  • Transformers: Battle of Cybertron
  • Spellcast
  • Steam Tower
  • Ghostbusters
  • Drive: Multiplier Mayhem
  • Dead or Alive
  • Jack Hammer
  • Motorhead
  • Shamrockers
  • Gypsy Moon
  • Wonky Wabbits
  • Wild Turkey
  • Starburst Mini
  • Koi Princess
  • Water Dragons
  • Silent Movie
  • Fruit Shop
  • Cleopatra
  • Kitty Glitter
  • Golden Goddess
  • Reel Rush
  • Warlords
  • Cats
  • Wild Water
  • Zombies
  • Double Diamond
  • Triple Diamond
  • Lucky 8 Line
  • Fruit Case
  • Victorious
  • Wilf Rising

Specialty GamesRoulette

  • Roulette Advance
  • French Roulette
  • American Roulette
  • Mini Roulette
  • European Roulette
  • Roulette
  • Double Bonus Roulette
  • 3 Wheel Roulette
  • Triple Bonus Roulette

Blackjack GamesBlackjack

  • Classic Blackjack
  • Blackjack x2
  • Single Deck Blackjack
  • Mini Blackjack
  • Pontoon Professional
  • Double Exposure Blackjack
  • Blackjack Professional

Card GamesTable Games

  • TXS Hold’em Professional
  • Caribbean Stud Poker
  • Punto Banco Professional
  • Oasis Poker Professional
  • Baccarat Professional

Card GamesLive Casino

  • Blackjack
  • VIP Blackjack
  • The Palaces Live Blackjack
  • The Palaces Live Roulette
  • Common Draw Blackjack

Video PokerVideo Poker

  • Deuces Wild
  • All American
  • Ultimate X Poker
  • Joker Wild Double Up
  • Joker Wild
  • Jacks or Better Double Up
  • Jacks or Better
  • Joker Pro
  • Five Play Draw Poker
  • Match Times Pay Bonus Poker
  • Match Times Pay Jacks or Better
  • Match Times Pay Double Bonus Poker

What do you think of their casino?

It’s well-rounded. There’s a little something of everything.

The strongest sections here are their video poker, blackjack and roulette. There are just so many different variants to choose from, it’s hard to ignore.

That said, I’d like to see more table games. That goes for their live dealer section – where’s the baccarat, casino holdem and sic bo?

The section I’m most surprised by is the slots. It could be that I didn’t have an account here (US-based), but they didn’t display nearly as many slot titles as I expected. I’ve read reviews that said they offered 200+ slot machines. I certainly didn’t see that many.

That said, they had some fun looking slot titles I’d love to play if/when the chance comes up. The slot machines that stood out to me were Ghostbusters, Family Guy, Wonky Rabbits, Transformers and The Invisible Man.

Overall, I think most casino players would be happy here.

Unfortunately, they don’t share much information about their bingo hall on their website. You need an account and/or you need to reach out to support to ask them about it.

Which is what I did – here’s what I found out…

The games you can play include 90-ball bingo. They have 3 main rooms with games running around the clock.

Their biggest game starts at 10pm. It’s called the Golden Scoop, and you can win as much as £5000. But they offer a couple of other “big games,” where you can win £1000 to £2000.

Ticket prices range from 60pp a ticket to £1.50 for a ticket (of 6 cards).

As far as software is concerned, expert bingo reviewers say The Palaces went through an overhaul in 2016. They use Parlay bingo software – the design is nice, but The Palaces doesn’t offer much in the way of variety.

On the bright side, you can access their bingo room from your phone or tablet.

And that’s about it. They don’t share any information on their site, and there aren’t that many (good) reviews of their bingo room, either.

Hopefully this is just the start of more things to come.

What payment methods does The Palaces accept?

The payment methods you can use depend on where you live. The following options are for those living in the United Kingdom:

  • Visa
  • MasterCard
  • Visa Electron
  • Maestro
  • Skrill
  • iDeal
  • Bank Wire

All the options above are available for both deposits and cash outs. It doesn’t appear they charge fees either deposits or cash outs.

The min cash out is $20. You can request only 1 cash out every 24 hours.

How do you contact ThePalaces.com? When are they available?

They offer support through:

Envelope
PHONE: +44 (0) 78 99 66 00 00
LIVE CHAT

Who owns and operates The Palaces? How long have they been in business?

They’re owned and operated by Palatial Leisure Limited. The casino has been in business since 2007.

Patrick Duffy started the business. He also owns and runs other online and land-based casinos, bingo clubs and other entertainment/media businesses. He has over 30 years-experience in the gambling industry.

How’s their reputation? What do others think of them?

The funny thing is, there’s not a ton of information about them on the web. This is despite them being online since 2007, as well as them running an offline (gambling) business.

They have a 9.09 rating on AskGamblers.com. There are no complaints, but player ratings are horrible – the average is 1.5 stars out of 10.

They have an average rating of 2.7/5 at LatestCasinoBonuses.com. They mention several disadvantages including:

  • Jackpots aren’t in real time, which means two people can win the same progressive. While rare, they say that one player may receive the re-seeded jackpot, which can be lower.
  • The rules for jackpots can be altered or voided at any time, without correspondence.
  • A $50 fee may be charged for bonus or promotion abuse.
  • Accounts can be closed at any time, with any reason or notice.
  • There may be a 10% charge on cash outs that do not accrue equal or more in deposits.
  • While payments are typically faster, you should be prepared to wait 30 days for payments due to “unforeseen processing delays.”

I can see why LCB.com has a problem with a few of these. But things like closing accounts at any time or the heads up that payments can take up to 30 days is how they choose to do business. It sucks, but if you don’t like or agree with it, then place somewhere else.

Other than that, I didn’t find anything overwhelmingly negative when I researched them. No scams or scathing reviews. In fact, there aren’t many reviews period, which makes it even harder to gauge their reputation.

Overall, though, I’d say their reputation is okay.

What countries are prohibited from playing here?

Players from the following countries are restricted from creating an account with The Palaces Casino:

  • Angola
  • Argentina
  • Belgium
  • Canada
  • Chile
  • China
  • Cuba
  • Hong Kong
  • Iran
  • Iraq
  • Israel
  • Japan
  • Kuwait
  • Qatar
  • Sudan
  • Syrian Arab Republic
  • Taiwan
  • Turkey
  • United Arab Emirates
  • United States

What do we think of ThePalaces.com? Do we recommend them to our readers?

Meh. That’s my first impression anyway.

I think their casino is solid. But there are several online casinos with the same setup. And The Palaces offers are okay, but nothing to brag about.

They don’t tell you much about their bingo hall, either. It can be better, from what I hear.

For that reason, I’d probably pass on ThePalaces.com for an alternative gambling site with a more robust banking, promotions and games section.

That’s my opinion. But don’t let that stop you from checking them out and coming to your own conclusion.

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