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Spin Palace Casino Review

Spin Palace Casino Review

Spin Palace Casino has been around for over a decade, first being established in 2001. They are internationally recognized as one of the most highly sought after online casinos on the web, having over 400 casino games to choose from in total. These games were all created by Microgaming, which means they will have crisp graphics and up to date software.

In addition to games, Spin Palace casino offers secure banking options, a plethora of bonus and reward opportunities, and excellent customer service. To learn more about why so many players have stayed dedicated to this casino over the years, please take a deeper look at our detailed review.

Who Can Play

Who licenses this site for online gambling?

The Malta Gaming Authority proudly licenses this casino. The licensing process takes anywhere between ten to twelve weeks, as they do a thorough background check and several analysis tests before administering their gaming license. This is one of the main reasons why Malta Gaming Authority licenses are highly sought after.

What is the user base like?

This casino is heavily advertised in the United Kingdom, and most of its players are either from there, Australia, or Canada. This casino no longer accept players from the following countries: American Samoa, China, Guam, Hong Kong, Israel, Macau, Northern Mariana Islands, Puerto Rico, South Africa, Taiwan, Turkey, and the United States.

Banking Options Available at Spin Palace Casino

We were impressed with the wide selection of options available when it comes to withdraw and deposit methods. Certain countries such as Australia and Canada have more options available to them, but players from almost any country will be able to find at least one viable payment method. Players who have issues concerning deposits or withdraws may contact [email protected] for assistance.

To prevent identity fraud, this casino may request a copy of your driver’s license, a copy of one of your utility bills, or even a copy of your credit card. They won’t accept credit cards that are registered under a different name than what’s specified under the account. Even though this may be a slight inconvenience, please know that these precautions are taken primarily to ensure your safety.

What deposit/ withdraw methods are accepted?

Courier Checks

Having a check mailed to you is a withdraw option available to anyone who uses one of these many currencies: Australian Dollar, Brazilian Real, Canadian Dollar, Danish Kroner, Euro, Hong Kong Dollar, Malaysian Ringgit, New Zealand Dollar, Norwegian Kroner, Philippines Peso, Singapore Dollar, Swedish Krone, Swiss Franc, and the UK Pound.

Credit Cards

Spin Palace only accepts MasterCard and Visa credit cards, which is perfectly fine considering these are the two more popular credit card options available. Please note that on your statement, it might say the charges are from The Palace Group, as this is the organization that owns the casino you are placing your bets with.

Debit Cards

When it comes to debits cards, Spin Palace accepts Entropay, Maestro, MasterCard, Solo, Visa Debit, and Visa Electron. All of these can be used to make deposits, but only Maestro and Solo debit cards may be used for withdraws. Players that feel uncomfortable giving their debit card credentials over the internet may choose to fax that information instead.

E-wallets

E-wallets can often be considered one of the most secure banking methods available, especially when it comes to online gaming. Spin Palace accepts all of the major e-wallets including Neteller, PayPal, and Skrill. They also accept less known e-wallets including ClickandBuy, EcoCard, and Poli.

Pre-paid Cards

Pre-paid cards are also referred to as one of the safest deposit methods available, but they aren’t feasible options for withdraws. Spin Palace accepts two types of pre-paid cards: PaySafeCard and Ukash. When it comes to how much money can be pre-paid per card, this is where you run into limitations, as PaySafeCard are only available in 25, 50, or 100 currency units. Ukash pre-paid card values only range from 15 to 100 currency units. For players that want to deposit a large sum of money, this option isn’t ideal.

Direct Wire Transfers

For players that choose this option, money will be transferred directly from their personal checking accounts to their account with the casino. Players are often skeptical of using this option, as they are concerned about their financial security. We understand their concerns, but there haven’t been any reported cases of fraud at this casino, so their concerns are unjustifiable.

Minimum Deposit/ Withdraw Amounts: 20 currency units

Maximum Deposit/ Withdraw Amounts: not applicable

What is the payout time?

Each payment option takes at least twenty four to forty eight hours to process, but some options can take as long as seven days. It’s important to keep in mind that no transactions are processed over the weekend, so it may take even longer to receive the requested withdraw amount if it’s requested on a Saturday or Sunday.

Are there any additional fees?

While we are happy to report that this casino doesn’t tack on additional charges for any of the deposit methods, the casino has no control over additional fees tacked on by your bank. The only time an additional fee might be added by the casino is if a player requests a courier check for any amount below 3,000 currency units.

Bonuses & Rewards

This casino gives all new players, opening an account for the first time, an opportunity to win up to 1,000 currency units over the course of their first three deposits!

First Deposit: Players earn a 100% cash bonus of up to 250 currency units.

Second Deposit: Players earn a 25% cash bonus of up to 300 currency units.

Third Deposit: Players earn a 50% match bonus of up to 450 currency units.

BONUS CODE No code is required.
REDEEM A first time account holder can redeem this bonus on the first three deposits only.
MIN. DEPOSIT 20 currency units
MAX. DEPOSIT Not Applicable
MIN. CASHOUT 20 currency units on the first deposit, 5 currency units on the second deposit, and 10 currency units on the third deposit.
MAX. CASHOUT 1,000 currency units
LIMITATIONS This bonus must be claimed within seven days of registration. It cannot be combined with any other promotions going on at the time, and only one bonus may be claimed per household. The welcome bonus must be played through 50 times before any portion of the bonus money may be withdrawn.

Loyalty Awards

Once a player opens an account on this site, they are automatically enrolled into The Palace Group Loyalty Club and are given 500 free Club Points. This is a six tier loyalty club with the six tiers in ascending order being as follows: Blue, Silver, Gold, Platinum, Diamond, and Privé. The more points you earn, the more quickly you’ll be able to advance up the tiers. For more information regarding how to earn as many points as possible, please refer to the screen shot below.

Each tier comes with its own unique advantages – below is a breakdown of each tier and the special benefits they have to offer. The tiers build on top of each other, so each tier contains the special offers listed in addition to the ones previously mentioned in the tiers above.

Blue Tier: 500 currency units worth of bonuses per month, exclusive tournaments

Silver Tier: 1,000 currency units worth of bonuses per month

Gold Tier: 2,000 currency units worth of bonuses per month, VIP Territory Manager, exclusive promotions, travel to meet VIP manager, exclusive gifts

Platinum Tier: 5,000 currency units worth of bonuses per month, exclusive support phone number, invites to worldwide VIP events

Diamond Tier: 7,500 currency units worth of bonuses per month, faster withdraws, invites to worldwide sporting events, customized bonus offers

Privé Tier: 10,000+ currency units worth of bonuses per month, customized gifts for players and family

VIP Program

Everything you need to know about this site’s VIP program can be found in the screen shot below. To outline its main points, VIP players can expect invites to exclusive events, fast withdraws, and unique tournaments that only they can complete in. There are numerous advantages to becoming a VIP player, so please take that into consideration when you think about joining this casino.

Game Selection & Software

This casino can be accessed directly through a web browser or it can be downloaded separately onto your computer. We recommend using the downloadable format of this casino, because it provides access to even more games and features. This format also includes exclusive features such as PlayCheck and Cash check, where players can track and monitor their faming and banking history with ease.

Slots

There are over 250 slots to choose from in total, with popular titles such as Hellboy, The Lord of the Rings: The Fellowship of the Ring, Tomb Raider: Secret of the Sword, and Thunderstruck II. Some of these games have short clips that really grasp player’s attention and make playing these slots that much more entertaining. These slots are packed full of bonus features, free spin opportunities, and the possibility to win millions of dollars through their progressive jackpots.

Blackjack

We were surprised to find over 40 different versions of blackjack to choose from on this site. Players have the option to choose between the classic single hand version of the game or the more advanced multi-hand version. The realistic graphics worked into this game make it comparable to an authentic game of blackjack.

Roulette

Roulette has always been a favorite casino pastime, being the preference of many players who enjoy its simplicity in addition to the chance to win hundreds of thousands of dollars on nearly every spin. The online version of this game is easy to play, as their number board is clearly displayed at the top right of the screen, being updated instantly after each spin.

Video Poker

With over 50 variants of video poker to choose from, deciding with one to play can be extremely difficult. Some of these video poker games allow players to play up to 100 hands on each bet, giving them an increasingly large opportunity to walk away a millionaire. If you have never played poker before, we recommend trying the practice play version of game before playing for real money. This way you can find what strategies and techniques work best for you without staking any of your own money.

Other Casino Games

  • Baccarat
  • Craps
  • Keno
  • Scratch Cards

Mobile Casino

Who wouldn’t enjoy the convenience of betting on the go, without having to be tied down to a computer every time you want to place a wager. Spin Palace casino understands how busy we are, which is exactly why they made their website compatible with all mobile devices. Now players can enjoy all the games and features this site has to offer simply by accessing them through their smart phone’s web browser.

Live Casino Feature

Players now have the option to take their gaming to the next level through using the live dealer option available for poker, blackjack, and roulette. These dealers do everything a dealer at a casino would do; they chat with the players, cut cards, and deal chips right in front of you. The only downside to this feature, is that it’s known to lag a few seconds behind, making communication between players and dealers difficult.

What casino software is used at this site?

This casino is full of games created by the makers of Microgaming, which has a long standing reputation. They have been around for over two decades now, first being established in 1994. Microgaming has been around so long because they consistently produce innovative games that have unique and enticing themes.

What company verifies the games for fairness?

eCogra only awards their seal of approval to organizations that are dedicated to providing quality player protection, fair gaming, and responsible operator behavior. They do a thorough assessment to make sure they are effectively following through with all of the policies they have in place, and they do several tests to make sure that nothing has been compromised. This process happens on an annual basis, so players always know that this seal of approval is up to date.

Casino Reputation

Who owns this casino?

This casino, along with Jackpots in a Flash, Mummys Gold, Piggs Casino, and Ruby Fortune all belong to The Palace Group. This group has been around since 2001, continuing to expand at an exuberant speed since its creation. Their casinos are known for having a wide selection of casino games that allow players to have an unforgettable gaming experience.

Has this site been found to be misleading, fraudulent, or engaged in illegal activities?

Spin Palace Casino has never been involved in any of the above activities, and they are actually known for their honesty. They work hard to ensure that their customers are well taken care of, and they have never done anything to compromise their customers’ trust.

How is their customer service?

It’s obvious that genuine customer service is something this casino really strives for. For starters, they have a useful Frequently Asked Question (FAQ) section where players can find the answers to many of the questions they may have. If they can’t find the answer they are looking for on the website, then they can contact customer service via the live support link on the upper right hand of their homepage.

When using this feature for the first time, we were impressed with how simple it is to use, as you only have to enter in your name and email address in order to get a response. In under a minute from sending a live chat request, we were connected to a customer service representative. We had the chance to ask this person several very in-depth questions, which they responded to in a timely manner.

For those who prefer to talk to a representative over the phone, there are two different phone numbers to choose from. These phone calls will only be toll free for players who are calling from within Australia or Canada.

Australia: 1-800-76-9359

Canada: 1-877-710-8016

What does this site do to ensure responsible gambling?

Spin Palace Casino knows the dangers of gambling addiction, going out of their way to prevent it from occurring. Players who think they may be struggling with a gambling problem can take the NORC Diagnostic Screen Test for Gambling Disorders, which will determine to what degree they are struggling based on a series of yes or no questions. They also provide the number for a gambling helpline and direct access to the gambling therapy website.

Final Opinion

When it comes to game selection, this casino has something for everyone. They have over 250 slots, along with several baccarat, blackjack, craps, poker, and roulette options. Players can even find more obscure games such as keno or scratch cards. More recently, this casino has launched the mobile version of their website, where all of these games are now available for players to enjoy on the go.

When it comes to banking, players have a variety of options to choose from. Courier checks, credit cards, debit cards, direct wire transfers, e-wallets, and pre-paid cards are not the only options available to customers, but they are certainly the more commonly used ones.

All good online casinos have equally as good customer service, and this casino is no different. They put their customers first when it comes to every aspect of their business. They have representatives on staff 24/7, available to connect with any customer no matter what questions they may have. We have never had to wait more than a minute to get a response from one of their customer service representatives, and they always seemed motivated to help us.

This casino promotes and is committed to offering their customers a fair and secure gaming experience, which we are promised through their eCogra Seal of Approval. The payout rates on their games are almost incomparable to competitors, as they have an astounding average payout of 98% or higher when it comes to table and poker games. The average payout rate is naturally lower on their slots, but it’s still at a pleasant 95.7%.

Even though just about everything we have discovered about this site is positive, there are still a couple downsides to this site that we want to bring to your attention. First and foremost, they don’t accept customers from the United States due to the passing of the UIGEA. This is always a disappointing fact to come across, as US players have very limited options available when it comes to online gaming. However, we completely understand why this site made their decision.

One other minuscule complaint we have about this online casino has to do with its live dealer option.  Although we do appreciate this casino’s efforts in making this option available to customers, we were disappointed with the fact this feature lags. It makes it difficult to communicate with the dealer and other players.

We can certainly overlook the few issues we have with this online casino, as they have so many good benefits to offer. This casino is worth investing your time into as safe banking options, high percentage payout rates, and a wide selection of games shouldn’t be taken for granted.