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Royal Ace Casino Review for 2018

Congratulations! You’ve stumbled upon our Royal Ace Casino review.

Covered in this review will be information about their online casino, including banking information and promotions.

Most importantly, we’ll let you know if we think it’s worth your time to check it out in 2018. So let’s get straight to it and dive right in.

Device Compatibility:
  • Website – www.royalacecasino.com
  • Launched in 2009
  • Licensed and Regulated by Costa Rica
  • Email – [email protected]
  • Telephone 1-888-288-2944
  • Over 150 Slot Games
  • Long List of Restricted Countries
  • Limited Deposit and Withdrawal Options
  • Difficult and Lengthy Cashouts
  • Difficult Wagering Requirements for Bonuses and Promotions

Do they offer a welcome bonus? What are the terms?

Royal Ace Casinos will match your first deposit at 100%, with no maximum. Use promo code NEWROYAL100. This is a very generous welcome bonus, and not one I have seen offered at many online casinos.

There are some interesting rules though.

In order to make your first withdrawal, you must have wagered the bonus amount a minimum of 30 times (60 times for table games and video poker). Plus, the player must have double the amount of the deposit bonus in their account to make a withdrawal.

Let’s say you deposit $100 and receive a $100 bonus. Before you can request a cashout, you must have wagered a minimum of $3000 in play ($6000 in table games and video poker) and you must have a minimum of $200 in your account.

To say these rules are restrictive would be an understatement. This makes the generosity of the unlimited deposit match much less appealing since it seems basically impossible to get any benefit for it (or ever get a cash-out afterwards).

What additional promotions can you claim?

Royal Ace Casino has a different promotion for every day of the week.

  • Happy Hour on Mondays is between 5pm and 7pm, when you can get an extra 50% on your bonus. You simply have to make a deposit with an active bonus, and then call them to claim during their “Happy Hour”.

Standard bonus rules listed above still apply, but at the increased percentage (and this bonus does not apply to the no max bonuses).

  • On Tuesdays, your deposits are insured. Deposit $50 or more and redeem a 200% no rules bonus (eligible for play on all slots, keno, bingo and scratch cards).Standard 30x or 60x bonus rules apply as above. Use promo code TWOFER.
  • Wednesday is $100 free chip day on Royal Ace Casino. All you need to do is have made a deposit on Monday, Tuesday or Wednesday and call them on Wednesday to get your $100 free chip. Standard bonus rules above apply, plus a minimum/maximum withdrawal amount of $100.
  • Thursdays are Thriller Thursdays. For every $50 deposit you make on Thursdays, you will get $160 for free (use promo code THRILLER). You can redeem this as many times as you want on Thursdays. There are no requirements or withdrawal limits on this bonus. Bonus can be used for Slots and Keno games only.
  • On Fridays, you can get a free entry into the “Weekly $5000 PayDirt Slot Tournament” just by making a deposit of $50 or more. Just contact the casino right after making the deposit for your entry ticket.
  • Saturdays are Spin-O-Rama Saturdays on Royal Ace Casino. You can get a 200% no rules slots bonus and 50 free spins on Achilles, Voodoo Magic or Wild Wizards (promo codes: ACHILLES, VOODOO or WIZARDS). No wagering requirements or limits on withdrawals. Bonuses can only be used on slots, keno, bingo and scratch cards. Bonus amount will be removed from your withdrawal request, as it is considered non-cashable. Spin winnings do not have limits on cashouts.
  • Sunday is the day with the cherry on top. All you have to do is make a deposit any day of the week, then call them on Sunday for bonus free chips. The more you deposit during the week, the more you earn. Deposit between $1 and $100, earn $15 free. Deposit between $101 and $250, earn $25 free. Deposit between $251 and $500, earn $50 free.  Deposit between $501 and $1000, earn $125 free. All free chips have the standard 30x and 60x rules listed above. Free chips not allowed in Baccarat, Craps, Pai Gow, Pontoon, Roulette, Sic Bo and/or War.

Though it’s great to see so many offers, it doesn’t seem like many of them are attainable, considering the 30x and 60x wagering requirements. Not to mention the double cashout requirement. I’d like to see a couple of offers with no strings attached.

Do they have a comps and/or VIP program?

Royal Ace Casino’s VIP program has 5 levels, and they say that all VIP members of all 5 levels will have access to exclusive VIP promotions and bonuses (but it doesn’t say what they are).

All 5 levels also get their monthly insurance paid at the start of every month (but again, it doesn’t say what that involves). That being said, the 5 levels are as follows:

  • VIP Level 1 – Jack: members will earn 1 comp point for every $10 wagered.
  • VIP Level 2 – Queen: members will earn 1 comp point for every $7.50 wagered.
  • VIP Level 3 – King: members will earn 1 comp point for every $5 wagered. Members also get specialized gifts on “Special Days” and a $10,000 Casino Balance Insurance.
  • VIP Level 4 – Ace: members will earn 1 comp point for every $5 wagered. Members also get specialized gifts on “Special Days” and a $25,000 Casino Balance Insurance.
  • VIP Level 5 – Royal Ace: members will earn 1 comp point for every $2 wagered. Members also get specialized gifts on “Special Days” and a $50,000 Casino Balance Insurance.

There is no information listed about how to move from one level to the next, or what the requirements might be for maintaining these levels.

They do provide a Special VIP-Member phone number for questions (1-855-649-3434).

Royal Ace Casino has all the basics including slots, table games, video poker and specialty games. One of the popular features missing from Royal Ace Casino is a Live Dealer Casino option.

What devices is their casino compatible with? Are they mobile compatible?

Royal Ace Casino has both an instant play casino and a download version for your desktop. This means all operating systems (Windows, Mac, etc) can access their casino by using any of the available browsers (Google Chrome, Safari, FireFox, Internet Explorer, etc). The download software is also compatible with all desktop computers.

Royal Ace Casino does not have a mobile app for your smartphone or tablet, but it does have a mobile-friendly website that functions just as well as the desktop version on your computer.

What are some examples of games you can play?

Here is a list of the games available from each of Royal Ace Casino’s main categories (slots, table games, video poker, specialty games). The slots list is just a portion of the most popular slots, whereas the rest of the categories are the complete list of games offered.


  • Achilles
  • Aztec’s Treasure Feature Guarantee
  • Bubble Bubble
  • Builder Beaver
  • Caesar’s Empire
  • Cleopatra’s Gold
  • Crazy Vegas
  • Diamond Mine Deluxe
  • Fruit Frenzy
  • Hairway to Heaven
  • High Rollers
  • Loch Ness Loot
  • Mayan Queen
  • Ninja Star
  • Orc vs Elf
  • Paris Beauty
  • Pirate Isle
  • Prince of Sherwood
  • Regal Riches
  • Rudolph’s Revenge
  • Santastic!
  • The Big Bopper
  • The Naughty List
  • The Nice List
  • The Three Stooges
  • The 3 Stooges Brideless Groom
  • Triple Twister
  • Warlock’s Spell
  • Witch’s Brew
  • Year of Fortune

Card GamesTable Games

  • Baccarat
  • Blackjack
  • European Blackjack
  • Face Up 21
  • Let’em Ride
  • Match Play 21
  • Pai Gow Poker
  • Perfect Pairs
  • Pontoon
  • Red Dog
  • Suit’em Up
  • Super 21
  • Texas Hold’em Bonus Poker
  • Tri-Card Poker
  • Vegas Three Card Rummy
  • War

Video PokerVideo Poker

  • Aces and Eights
  • All American Poker
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Double Jackpot Poker
  • Double Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Mystery Bonus Poker
  • Pick’em Poker
  • Sevens Wild

Specialty GamesSpecialty Games

  • 5 Diamond Blackjack
  • American Roulette
  • Bonus Bingo
  • Craps
  • European Roulette
  • European Slot Poker
  • French Roulette
  • Hot Dice
  • Keno
  • Lucky 8’s
  • Magic 7’s
  • Multiplayer Roulette
  • Roaring Twenties Bingo
  • Sic Bo
  • Treasure Tree

What do you think of their casino?

When it comes to gaming options, I think Royal Ace Casino has a good selection of games. There are enough slots and video poker games to keep most players entertained. Though the lack of branded slot machines is disappointing (with the one exception of The Three Stooges, of which there are two slot games available).

Royal Ace Casino has most of the table games that players will be looking for, though not in great variety. There is only 1 craps table, 4 roulette games and 1 baccarat table.

There is at least one table for each game you will find in any brick and mortar casino, however, if table game variety is what you’re after, this might not have enough to satisfy your taste buds.

Royal Ace Casino is also missing a Live Dealer Casino. This would be a great way to bump up the table game variety, with the added bonus of streaming webcam technology to interest table game players.

Overall, while I think most casino players would find some games to interest them, there isn’t enough variety to keep them coming back for more.

Payment methods can vary depending on location. The following deposit options are currently listed on their website:

  • Visa
  • Neteller
  • Bitcoin

The following withdrawal options are currently listed on their website:

  • Neteller
  • Bank Wire
  • Bank Checks
  • Bitcoin

Royal Ace Casino has a number of rules surrounding withdrawals:

  • All deposits by credit card will only receive withdrawals via check or bank wire.
  • The minimum allowable withdrawal amount is $100 for all methods.
  • All withdrawals by check or bank wire may be subject to a processing fee (but this fee is not listed on their website, which is very concerning).
  • A maximum of $2500 in withdrawals allowed per week.
  • Additional documentation can be requested by Royal Ace Casino, and pending payments can be delayed and/or canceled until those documents have been approved.
  • Bonuses can only be cashed out after all bonus requirements have been satisfied (see Promotions section for more details).
  • Checks must be deposited within 30 days and can take up to 45 days to clear.

How do you contact Royal Ace Casino? When are they available?

Royal Ace Casino offers support 24 hours a day, 7 days a week, via:

PHONE: 1-888-288-2944

Who owns and operates Royal Ace Casino? How long have they been in business?

Royal Ace Casino is owned and operated by Emoney Processing LTD Casinos. They have been in existence since 2009.

How’s their reputation? What do others think of them?

Even though Royal Ace Casino states that they are “the world’s #1 Online Casino”, there isn’t much evidence of that online. There are actually so many negative reviews online, it was a challenge to find a positive one.

And the only positive one I found was simply because they offered The Three Stooges slot game (apparently it’s that one person’s very favorite game and therefore worthy of a glowing review).

Their player reviews are terrible on www.askgamblers.com (rating only 2.97 out of 10) and there are over 100 complaints. By far the most common complaint is the lack of timely cashouts.

Out of the first 100 complaints on the site, the vast majority reported cashout delays and false information from customer support regarding the cashout process. There are also a large number of complaints about payments being outright refused or canceled.

Royal Ace Casino only gets a 1.1/5 rating on www.LastestCasinoBonuses.com.

They warn players to use extreme caution if they decide to play at Royal Ace Casino, due to extremely slow payments and poor customer support.

They state that Royal Ace Casino has unacceptable business practices of taking over a month to pay players, at a minimum.  They even go so far as to advise players to not play at Royal Ace Casino.

Based on Royal Ace Casino’s overall online reputation, I’m strongly hesitating when it comes to this website. The severe restrictions surrounding their bonuses and withdrawal rules are also causing me major pause.

I would have to say that overall, I would recommend skipping this site to avoid the hassle of payout delays and the run-around from customer support.

What countries are prohibited from playing here?

Players from the following countries are restricted from playing at Royal Ace Casino:

  • Afghanistan
  • Algeria
  • Albania
  • Armenia
  • Angola
  • Bahrain
  • Bangladesh
  • Belarus
  • Belize
  • Benin
  • Bhutan
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Central African Republic
  • Chad
  • Cocos Islands
  • Columbia
  • Comoros
  • Congo
  • Costa Rica
  • Cote D’Ivoire
  • Cuba
  • Czech Republic
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Fiji
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Ghana
  • Gibraltar
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • India
  • Indonesia
  • Iraq
  • Iran
  • Isle of Man
  • Israel
  • Jamaica
  • Jersey
  • Jordan
  • Kenya
  • North Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Malawi
  • Mali
  • Mauritania
  • Moldova
  • Mongolia
  • Morocco
  • Mozambique
  • Myanmar
  • Nagorno-Karabakh
  • Nauru
  • Nepal
  • Nicaragua
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Palestine
  • Papua New Guinea
  • Philippines
  • Romania
  • Rwanda
  • Samoa
  • Sao Tome and Principe
  • Senegal
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sri Lanka
  • Sudan
  • Swaziland
  • Syria
  • Tajikistan
  • Tanzania
  • Timor-Leste
  • Togo
  • Turkmenistan
  • Tuvalu
  • Uganda
  • United States (Maryland)
  • United States (New York)
  • Venezuela
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

What do we think of Royal Ace Casino? Do we recommend them to our readers?

I think the games are enjoyable and the software is dependable.

However, their unreliable business practices are a huge deal-breaker for me. The deposit and withdrawal processes should be fast and reliable like clockwork. In this day and age, there is no excuse for unreliable processing times.

When it comes to my money, I want to know it’s safe and secure, and that I can access it whenever I please. With all their rules surrounding bonus requirements for cashouts, it seems like they are holding players funds hostage. And that is something I simply cannot condone.

For these reasons, I do not recommend Royal Ace Casino to players.

This is just an opinion, so, by all means, please do your own research and come to your own conclusions.

Should you decide to make a deposit and give it a chance, I would ask that you be careful before accepting any match bonuses on Royal Ace Casinos. I would hate to see your money get held captive against your will!

See All Comments
slothabees | 27 Mar 2018
I deposited $30.00 just to check them out, which by the way happens to be the min amount you may deposit. While I do not play online games for real cash, I made an exception. I was sorry I did, primarily because I discovered they only allow deposits in their games Starting at $5.00. So if your bank roll drops below the $5.00 threshold, you lose it forever I suppose unless you make a deposit and cash it all out, which most probably won't go through the hassle to do for a few bucks. Another dislike I have from the games I tried was the low payout scales for poker combinations. Two pair is a loss, three of a kind is a push, a straight is a mere 3x. While the game such as deuces wild is designed to make a rare player happy for hitting 4x deuces, or the top hand a Royal Flush, everything else is so low that it would take possibly a hundred thousand or more games before you may hit the top two tiers. Writing video games such as video poker, and slot machines, I have became quite aware of how a random (although there's no such thing as true randomness) game would be expected to play. I will say this much, unless your wanting to play for pure fun and entertainment, I would recommend you not to spend your hard earned money there, while having hopes of a great payout.
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