Welcome Bonus

Up to 150%

Cashout Time

2 – 14 Days

Crystal Casino Review for 2018

Let’s talk a little about Crystal Casino.

I was pretty optimistic when I first saw these guys. I looked around their site and found lots of games. I also found a banner flashing at the top of their site advertising a 150% deposit bonus.

That sounded pretty good.

So, I got to work. I pulled up my sleeves and started snooping around their site. And quickly I figured out that my first impressions were skewed, to say the least. I found myself getting irritated at what I was seeing – or, rather, what I wasn’t seeing.

I’m going to talk about this stuff in my review below. Most of it has to do with their promotions. But there were a few things I found about their company and games section that left me pretty uninspired, too.

I will do you the favor, though, and tell you that I don’t recommend you play here. There are far better casinos to spend your time and money at.

But, if you want to do your own research, or see exactly why I don’t recommend Crystal Casino, then read my review below – it starts in the next section.

Device Compatibility:
  • Website – www.thecrystalcasino.com
  • Launched in 2013
  • Licensed and Regulated in Curacao
  • Email – [email protected]
  • Telephone +357 25-65-42-69
  • Large Selection of Slot Games
  • Poor Selection of Other Games
  • Few Promotions Offered
  • Poor Reputation

Who owns and operates Crystal Casino? How long have they been in business?

Crystal Casino is operated by Brivio Limited. They’re registered in the Republic of Cyprus and are licensed in Curacao.

They’ve been online since 2013.

How’s their reputation? What do others think of them?


Most people give them average reviews/ratings. But there are a few bad ratings and even a blacklisting in the mix.

Here’s what I managed to find:

  • AskGamblers.com– They gave Crystal Casino a 6.86/10 rating. There have been 5 complaints, of which only 1 has gone unresolved. Crystal Casino responded to this complaint, but the player was unsatisfied. There’s nothing here that I can see that suggests anything negative or malicious, though. There are also 13 player reviews on AskGamblers.com, too, with an average 5.7 rating.
  • WizardOfOdds.com– They have not endorsed them; however, they say there are no known issues that they know of. They did not rate them, but the average rating based on the data they’ve collected is 2.8/5.
  • VegasSlotsOnline.com– They gave them a 5/10. They say they have a good slots selection, but everything else needs loads of work.
  • ThePogg.com– They blacklisted Crystal Casino. They say they think Crystal Casino is linked/related to Winner Casino because of who owns them – Brivio ZIRCONIUM GAMING LIMITED – and how similar the name is to Crystal Casino’s owner.

The problem with this group of (Winner) casinos is that they’ve been found running stolen versions of NetEnt and Novomatic games.

You can read about it yourself on their website.

I’m not sure about Crystal Casino’s connection to this company, but even if you disregard that, the general consensus appears to be that Crystal Casino is average at best.

What countries are prohibited from playing here?

They say in their terms and conditions that players from the United States are prohibited from joining. However, I launched a VPN routed through the United Kingdom; apparently, they’re prohibited, too.

The Wizard of Odds says players in Ukraine are also not able to play here.

How do you contact Crystal Casino? When are they available?

You can contact Crystal Casino 24/7 using the following channels:

PHONE: +357 25-65-42-69

I sent them an email to ask them about their promotions and terms. I’ll cover the details about that later, but as far as their email support goes, they responded fast and answered my questions. So, no complaints here.

What payment methods does Crystal Casino accept?

You can use the following payment options:

  • Maestro
  • MasterCard
  • Neteller
  • QIWI
  • Visa
  • Visa Electron
  • WebMoney
  • Yandex Money
  • Moneta

What are your cash out options? Are there any limits or fees?

You can cash out your winnings using:

  • Moneta.ru
  • Neteller
  • Visa
  • Visa Electron
  • WebMoney
  • Yandex Money

I didn’t see anything in their terms about cash out fees EXCEPT that if you don’t wager your deposit at least once, they say they reserve the right to withhold 10% of your cash out to cover any processing costs.

As for payout timeframes, here’s how long they say payments will take:

  • Cash outs of up to $300 will be paid within 2 business days of your request.
  • Cash outs of $300 to $1,500 will be paid within 5 business days.
  • Cash outs of $1,500 to $15,000 will be paid within 14 days.

They process cash outs 3 times per week.

Do they offer a welcome bonus? What are the terms?

They don’t have a promotions or bonus page, nor do they do a good job of outlining their bonus in their terms and conditions.

But they DO have an offer – you can see it advertised plain and clear in the header of their website.

The offer is a 150% match bonus. They don’t say up to what amount, nor did they specify an amount in their email back to me. All they say is that you can deposit any amount.

Their website doesn’t say much of anything about a playthrough, either. Though, when they responded to my email, they did say the bonus has a 35x playthrough.

It sucks they don’t share more details about their offer on their site, because who wants to agree to an offer blind? That just seems like a stupid idea.

I also don’t like how you have to send them an email to ask about their offers. All their terms and conditions should be posted clearly somewhere on their website.

That said, a 150% match bonus is solid. A 35x playthrough isn’t too shabby, either.

Do they have a comps and/or VIP program?

They offer a comp points program, but it’s not advertised anywhere on their site. I found it combing through their terms and conditions.

You’ll receive points for every so many dollars you wager. The amount depends on the games you play. Here’s what that looks like:

  • 1/50 – all slots;
  • 1/100 – blackjack, poker, video poker;
  • 1/100 –roulette;
  • 0 – baccarat, kazinovar, red dog

To clarify, you’ll receive 1 point for every $50 wagered on slot machines, and 1 point for every $100 spent on just about everything else, minus baccarat, red dog and kazinovar.

My first impression is this is VERY expensive. Many other casinos I’ve reviewed give you 1 point for every $1-$10 spent. But it’s hard to say without seeing the perks or points to cashback ratio.

Anyway, the points you earn will determine your VIP status. Your status will then determine what your cashback ratio is.

Here are the points required for each status and the cashback ratios you’ll get at each one:

Status Comp Points Cashback Rate
Novice 0-10 12:1
Regular 10-50 12:1
VIP Silver 50-500 11:1
VIP Gold 500-5000 10:1
VIP Platinum 5000-2500 9:1
Crystal Power 2500-∞ 8:1

This for players depositing/playing in USD. It’ll be different for players using EUR or RUB.

They don’t do a good job explaining how their cashback works – which is no surprise given the lack of info for their welcome bonus – but, looking at it, I assume it works like this:


If that’s the case, then at the lowest level you’ll receive $1 in cashback for every 12 points you turn in. And, if that’s the case, then that means at the lowest you’ll spend $600 for every $1 in cashback.

I sent an email to Crystal Casino asking about this, and they confirmed it – at the very least you’ll receive $1 for every 12 points.

That seems steep to me. It’s hardly worth doing or caring about.

What’s more is that they impose a 35-40x playthrough on your cashback. Which is ridiculous considering how much it costs you to get in the first place. Never mind the fact that many casinos make it much easier to get your cash back, and some even let you have it without needing to fulfill any wager requirements.

What software providers do they work with? What kinds of games can you play?

The software companies Crystal Casino works with includes Microgaming, EvoPlay, Amatic and Endorphina. It looks like they cover the bascis – slots, video poker, table games, etc. What I didn’t see are live dealer games.

We’ll look at some examples of games you can play in the section after next.

What devices is their casino compatible with? Are they mobile compatible?

They have an instant play casino, so as long as you use Google Chrome, Safari, Firefox, etc. for your browser, Windows, Mac and Linux users should have no problems playing here.

Their casino is mobile compatible, too. I checked them out from my iPhone and found 101 different games to choose from.

The one thing I didn’t care for, though, is their lack of organization. They list all their mobile games on one page – mostly in alphabetical order. But you have to weed through ALL these games to find slots, video poker, table games, etc., instead of being able to choose a category.

It’s a minor complaint, I guess. But I think it’d make a pretty big difference in the user experience.

What are some examples of games you can play?

The following are some examples of games you’ll find at Crystal Casino, categorized the same way you’ll find them on their site. We’ll include any comments we have after each section.

Specialty GamesAmatic

Crystal Casino splits up Amatic’s (and Endorphina’s) games from everything else. The following is from the Amatic section.

  • Always Fruits
  • Bells on Fire
  • Billionaire
  • Book of Aztec
  • Book of Fortune
  • Casanova
  • Cool Diamonds
  • Dragons Pearl
  • Eye of Ra
  • Hot Seven
  • Hot Diamonds
  • Hot Scatter
  • Hot Star
  • Hot Twenty
  • Jacks or Better
  • Lady Luck
  • Lucky Coin
  • Magic Idol
  • Merry Fruit
  • Multiwin
  • Party Time
  • Hot Twenty Seven
  • Wild 7
  • Wild Shark
  • Wolf Moon

There’s a nice variety of slot machines here, with a few random games mixed in.

You won’t find anything you haven’t already seen or heard of before. These are all very familiar slot machine themes found in between all the fancy big machines at brick and mortar casinos.

But there’s nothing wrong with familiar.

They also have a jacks or better video poker game. That’s great to see, considering there’s not a dedicated video poker section at Crystal Casino.

That said, I think it may be easily overlooked by people who want to play video poker, thus many of them may leave and never come back. I think it’d be much better if the non-slots games were labeled/tagged so they’re easier to find.

Specialty GamesEndorphina

This is the other slot provider whose games are kept separate from the others. The following are games you’ll find in that section.

  • Blast! Boom! Bang!
  • Origami
  • Geisha
  • Emirate
  • Chimney Sweep
  • Fairy Tale
  • Ice Pirates
  • Gladiators
  • Fresh Fruits
  • Macaroons
  • The King
  • Temple Cats
  • Sushi
  • Stone Age
  • Mongol Treasures
  • Minotaur
  • More Fresh Fruits
  • Undine’s Deep
  • Urartu
  • The Vikings

You won’t find anything terribly different from what’s in the Amatic section, other than the specific names of each machine. Otherwise, they’re all pretty much the same.

Still, there are some interesting looking machines I’d like to play – The Vikings, The King and Minotaur would be the first 3 machines on my list.


These are the slot machines from Microgaming (and whoever else Crystal Casino works with) from the slots section.

  • Basketball
  • Chinese New Year
  • Clash of Pirates
  • Egypt Gods
  • Indiana’s Quest
  • Reel Spinner
  • Red Cliff
  • Mystery Planet
  • Sinbad
  • The Heat Is On
  • Aeronauts
  • Dolphin’s Treasure
  • Monster Lab
  • Bridesmaids
  • Bullseye
  • Cool Buck
  • Stardust
  • Serenity
  • Prohibition
  • Lucky Leprechaun
  • The Honeymooners
  • Tomb Raider II
  • Thunderstruck II
  • Agent Jane Blonde
  • Battle Tanks
  • Big Bad Wolf
  • Cool Wolf
  • Cherry Blossoms
  • Couch Potato
  • Dr. Watts Up
  • Game of Thrones
  • Galacticons
  • Gothic
  • Haunted House
  • Halloweenies
  • Haunted Night
  • Jekyll And Hyde
  • Jurassic Park
  • Lady in Red
  • Lost Vegas
  • Playboy
  • Rabbit in The Hat
  • Tarzan
  • The Dark Knight Rises
  • The Twisted Circus
  • The Osbournes
  • Victorian Villain
  • Xcalibur
  • Untamed Bengal Tiger

This is a far better selection of slots. Of course, I’m partial to licensed slots that revolve around people, video games, board games, movies, TV shows, etc. There are plenty of those here.

I’ve actually played Jurassic Park. And, while I haven’t played The Dark Knight Rises, I HAVE played The Dark Knight. I recommend you give both machines a shot.

At my next opportunity, I will be playing Game of Thrones, as I’ve just started watching the show. I’m curious what the bonus rounds might be like.

Outside of those, Victorian Villain, Twisted Circus and Jekyll and Hyde look interesting.

The bottom line – you’ll have no shortage of slots to choose from here.

Blackjack GamesCards

  • Atlantic City Blackjack
  • Baccarat
  • Baccarat Gold
  • Big 5 Blackjack Gold
  • Cyberstud Poker
  • Spanish Blackjack
  • Vegas Single Deck Blackjack

This is all the card games they list on their site. This pales in comparison to most online casinos, not to mention most casinos running Microgaming software.

It’s possible there are more games available once you log in. I sort of doubt it, though.

Card GamesTable Games

  • American Roulette
  • European Roulette Gold
  • French Roulette
  • Premier Roulette

Again, this small of a selection, and I can’t help but to feel as if someone dropped the ball when choosing which and how many games to include in their casino.

Specialty GamesOther

  • Beerfest
  • Bunny Boiler
  • Bunny Boiler Gold
  • Crypt Crusade
  • Germinator
  • Hexaline
  • Monkey Keno

Overall Thoughts

The slots selection here is pretty good.

Outside of that, though, I’m feeling underwhelmed. I found only one video poker game, and then a handful of card and table games. There’s just a lot left to be desired.

I mean, it’s possible they’re a “slots casino” – but there’s nothing anywhere on their website that suggests as much.

It’s also possible that because I was viewing their site via a VPN routed through Germany, that I couldn’t see all the games they offered.

But I viewed these sections while routed through Russia, too, and I found no difference in the games offered.

The other possibility is that there are more games available once you create an account. I’m not able to do that, being from the USA. But I sure wouldn’t count on it. I mean, why wouldn’t they just post the games they have on their site since they’re an instant play casino?

Overall, they did an okay job. They cover the most popular games people will want to play, minus a few video poker titles. If you’re a blackjack or baccarat fan, the minimum has been met.

Slots players will be plenty happy here, of course.

Everyone else, though – chances are you’ll have to open an account at a different online casino with more depth than this one.

What do we think of Crystal Casino? Do we recommend them to our readers?

Meh. Probably not.

I mean, they’re okay as far as slot machines go. There are plenty of those to choose from here.

However, everything else about them sucks. They don’t offer many deals, and the deals they do offer are vague – you have no idea what you can get, or exactly what terms you’re agreeing to.

They also lack in the card, table and video poker game department. They have a few games that will keep some people happy. But relative to other (international) online casinos, they dropped the ball big time.

Then there’s their reputation. It seems like most authority sites have lukewarm feelings towards them. Then there’s ThePogg.com who blacklisted them.

Overall, I’m just not a fan. I recommend our readers find somewhere else to play – a casino who has far better offers, terms and games.

You’ll find plenty to choose from in our casino review section.

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