Up to $1,000
7 – 10 days
Captain Jack Casino is a great looking online casino, with some attractive promotions on offer and a great range of games. Their primary market is players from the United States, although they accept customers from most countries around the world.
Launched in 2008, this is a relatively new operation compared to many online casinos on the web. Despite limited options for US players, it has actually attracted a fair amount of players. This probably has something to do with the fact that the casino is powered by Real Time Gaming software, which features a good selection of popular games.
While Captain Jack Casino does have a lot of positive attributes, it does have its flaws too. There have been some reports from players about slow payouts and voided winnings. We haven’t experienced these problems ourselves, but we have no reason not to believe these reports.
For more information on everything this casino has to offer, including more on these negative reports, please read our full review below.
Visit Captain Jack Casino, and the first thing you’ll notice is that the website is very striking. The pirate theme is very obvious on the home page and throughout the site, it makes for a unique look. There isn’t a huge amount of information on the home page, but there are links to find additional details about the casino.
Rather unusually for a gambling site, it’s not immediately obvious how to open an account. Most sites have a prominent button or link that invites you to sign up, but that’s not the case here. You have to actually download the software or go to the instant play section before you’ll see an option to create a new account.
Once you get to this point it’s relatively straightforward to get started. You just have to choose your username and password and then provide some personal details. Your account will then be ready to go. Please note that you have to be 21 to play here.
Captain Jack Casino offers a number of different ways to deposit funds. Visa, MasterCard, and American Express are all accepted, and the site is very good at getting credit card deposits processed. There are other options too, such as Neteller and Click2Pay. Deposits are free, and funds are usually available to play with instantly.
There’s no good news when it comes to withdrawals unfortunately. All gambling sites face challenges processing financial transactions for American customers, but we are certain that Captain Jack could do better. Withdrawals can take several days to be processed, and then up to seven business days before being sent. It can then be a few more days before you actually have the funds.
This information is included in Captain Jack’s terms and conditions, so they are at least honest about it. However, other US friendly gambling sites manage to do better in terms of withdrawal timescales, so we see no reason why they can’t improve in this department. They also have quite strict withdrawal limits, which is totally unnecessary in our opinion.
Even more concerning than these problems, is the fact that we have heard reports of the casino voiding players’ winnings. Casinos are sometimes well within their rights to do this, if a player has clearly broken the terms and conditions for example, but it would seem that Captain Jack may have done so unfairly on occasion. This has to be considered a cause for some concern.
There’s up to $11,000 in welcome bonuses available at Captain Jack, based on your first ten deposits. This seems very attractive, but these bonuses are play bonuses and cannot be withdrawn. They do have some value, because it’s still extra chips to play with, but it’s not quite the same as getting a cash bonus which can be withdrawn once you have met the wagering requirements.
The wagering requirements for these bonuses aren’t play friendly, but not excessive either. They are 30x the deposit and bonus amount combined if playing slot games, or 60x if playing table games.
The main promotions this casino offers are two different reload bonuses which can be claimed on any deposit of over $30. The first is for slot games, keno, and scratch games, and is for 180% of your deposit. This is again only a play bonus, but it does come with no wagering requirements at all. The second reload bonus is for all games, and is for 250% of your deposit. This is also a play bonus, with 30x wagering requirements.
In terms of rewards, you’ll earn 1 comp point for every $10 wagered. Comp points can then be exchanged for chips. There’s also an attractive VIP scheme, with five levels. You work your way up the levels the more you play, and get extra benefits at each level. These include weekly cashback, higher table limits, exclusive bonuses, and faster withdrawals.
The software provider at Captain Jack Casino is Real Time Gaming, a well-known company which offers a great range of high quality games. As such, the game selection here is excellent, and the games are very enjoyable. They feature attractive graphics and animations, and are easy to play.
You can choose to download the game software if you have a Windows PC, or use the instant play versions direct from your browser. The instant play versions are also compatible with other PC operating systems and Macs. They work on most mobile devices too.
Customer support is very good at this casino. You can get in touch via phone, email, or live chat, and you can expect to get a quick and helpful response. The support staff seem to be knowledgeable, and they are usually very friendly.
Captain Jack Casino has most of the ingredients required to be a genuinely top online casino. They definitely need to improve in a few areas if they want to be considered as one though. Withdrawals need to be quicker, and the withdrawal limits need to be lowered or removed. If they can do that, they’ll be going in the right direction.
There are plenty of positive things to say about Captain Jack, but we have to advise caution when using this casino because of the reports regarding voided winnings.