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Up to $5,000

Cashout Time

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Review of Box 24 Casino in 2017

Have you heard of Box 24 Casino?

If not, no worries. You’re going to learn all about them in our review below. But first, a little primer.

Box 24 is one of several properties owned and operated by Deck Media. Deck Media has been in the space for about a decade now.

What I like about their network of casinos is that they’re not all the same. Deck Media didn’t just stamp out 10 casinos with the same offers and games, and expect everyone to care.

What they do instead is use a different combination of software companies for each company. Some casinos will have one software provider, while others will have 3 or 5. That way each one has something unique to offer – something worthwhile for you to check out.

That said, they’re not all 100% unique.

For example, take Box 24 Casino – they’re similar to a couple Deck Media properties, such as Black Diamond Casino and Spartan Slots. So, if you’re familiar with one of those casinos, then chances are you don’t need to read this review. I suggest you read our Sloto’Cash or Miami Club reviews instead.

As for everyone else?

I invite you to tag along, and review to see what Box 24 has to offer. That way you can decide whether or not they’re a good fit for you.


(US Customers Welcomed)
Device Compatibility:
  • Website – www.Box24Casino.com
  • Launched in 2009
  • Licensed by Curacao Gaming Commission
  • Email – [email protected]
  • Has Good Bonus Offers
  • Large and Unique Game Selection
  • Continues to Work With Betsoft
  • Bonus Terms Are Very Vague
  • Email Support is Anything But Helpful

Here are the banking options you can use to fund your Box 24 account:

Deposit Options

  • Visa
  • MasterCard
  • American Express
  • Easy Debit
  • E-Check
  • Bank Wire
  • Money Transfers (MoneyGram / Western Union)

The min deposit you can make is $25.

The min cash out is $100, and you can use the following options:

Withdrawal Options

  • Money Transfers
  • Bank Wires
  • ACH Bank Transfer
  • Paper Check

Cash out fees vary between the option you use and how much you cash out. But you should expect to pay at least $10, and as much as $30. Keep in mind that’s on top of whatever fees you’re charged on your end from your bank or service provider.

Another thing – Box 24 only processes cash out requests between Monday and Friday. And you should expect requests to take up to 3 days to complete.

That’s about it.

One thing I think is pretty impressive is their cash out limits. The max cash out is $35,000 per week. Granted, this IS based on your VIP level. It starts out as $1,000 per week for Bronze VIPs – which isn’t impressive – and peaks at $35,000 – which is impressive. So, you may have to play for a bit to see if you’ll get to cash out enough money each week to make you happy. Otherwise one of Box’s sister casinos (with a $2,500+ weekly cash out limit) might be a better option.

One thing I didn’t see, but wish I did, is bitcoin as a banking option. Some of Deck Media’s casinos accept it, while others don’t. But considering how almost all of their casinos accept US players, bitcoin should be a standard option.

Hopefully this is something they change in the near future.

If you run into any problems, or have any questions, you can contact support using these channels:

I contacted Box 24’s customer support during my review. Because after contacting another casino (Black Diamond Casino) and not having the best experience, I thought it was necessary to see if Box 24 is any better.

Unfortunately, it’s not.

I contacted them to ask about their bonus. Because, like their other casinos, this particular offer isn’t clear in terms of limits and how much you need to wager to fully clear it. Box 24 also impose limits on how much of your winnings you can cash out while using bonus money. According to their terms and conditions they base your limits on your VIP level.

I don’t think that’s fair – at least how I understand the offer and terms. But I wanted to give them the benefit of the doubt – an opportunity to clear things up. So, I emailed them with a couple of questions.

Here’s the email I sent:

Hi, I have a question about your bonus. I see that it’s a 500% match bonus with 25 free spins. Can you tell me how the bonus works? I’m curious how much I can receive (max) and what the exact rollover is. I got one other question for you… I noticed this in your terms and conditions: *VIP Bronze level Members have a €200 maximum withdrawal limit per free bonus;* What does that mean? If I win $1,000 using bonus money, does that mean I can only cash out $200 of it if I’m a Bronze VIP? Thank you for your help.

Pretty straightforward. However, there response was anything but. Here’s what they had to say:

Hello, We hope this e-mail finds you well. To find out what withdrawal possibilities you have and for your player level please consult our Withdrawal Guidelines in the Terms and Conditions. Have a great day! Vince

You see what I mean? This doesn’t answer my question at all. But I decided to give them one more chance – I responded, telling them their reply didn’t clear things up for me and asking if they could answer my original questions.

Their response was almost identical to the first one.

Now, don’t get me wrong – both responses were friendly – fast, too, considering I received both replies less than 30 minutes after sending my emails.

But, in no way were their responses helpful. They didn’t answer my (important) questions.

This is a good example of why I wished Box 24 (and Black Diamond) offer live chat support to non-customers. Because I can see them losing a lot of potential business when they fail to answer questions that are preventing people from signing up and depositing.

They have some work to do in this department.

Box 24 has a core welcome offer, as well as daily reload bonuses. Here are the details.

Welcome Offer

This offer is a 500% match bonus on each of your first five deposits. They don’t say what their max is – I had to find that elsewhere – it’s $5,000.

The same goes for their rollover – it’s not clear what the rollover is for this bonus. Their terms give you a couple different ones, which depend on the specific offer you’re claiming. It can either be a 25x (bonus + deposit), 99x the bonus (for free bonus money) or 75x the bonus (for sign-up bonuses).

Part of my confusing comes from their terminology. They call the offer above a welcome deposit bonus. If I understand them correctly, I’d assume you’d use the 25x (deposit + bonus) rollover. But, this is a technically a ‘sign-up bonus,’ which means you’d need to wager the 75x instead.

I don’t know, and their support wasn’t able to clear it up for me. So, I recommend assuming the rollover is 50x – which is reasonable – but could be either 75 or 99x – both of which are not reasonable.

And don’t forget, these rollovers apply to slots and keno players. But if you choose to play a different game the rollover might be higher.

  • The contribution rate is 100% for all slot games;
  • The contribution rate is 20% for video poker;
  • The contribution rate is 10% for roulette, casino war, mini-baccarat, keno and weed whacker;
  • The contribution rate is 2.5% for blackjack.

This means that, if you play video poker, you’ll have to wager anywhere from 250x to almost 500x. It doesn’t really matter to me which, though – I wouldn’t take the bonus anyway.

Should you? I don’t know – you’ll have to make that call for yourself. But there are better bonuses out there, for both slots and non-slots players.

That’s Not All I Found in Their Terms

I found something else in their terms and conditions that I’m not a fan of. You’ll remember I asked them about this in my email from above.

I noticed that they limit the amount of money you can cash out (of the money you win using the bonus money), which is based on your VIP level.

4.12. VIP Bronze level Members have a €200 maximum withdrawal limit per free bonus; 4.13. VIP Silver level Members have a €500 maximum withdrawal limit per free bonus;

This was pulled verbatim from their terms and conditions.

I contacted support to see how exactly this works. If it works just how it sounds – you’re limited to how much you can cash out of the money you’ve won – I think this is a HUGE mark against them.

If it’s just the bonus money, then whatever – I don’t have a problem with that. Many online casinos don’t let you cash out the bonus money. They only let you cash out the money you win with it.

I don’t think there should be any restrictions on that money. But it sounds as if that’s what Box 24 does. And they missed the chance to clear things up for me when I emailed them asking about it.

Daily Specials

These are reload bonuses you can claim daily. And they’re different each day. For example, on Monday you can get a 200% match on a $200 deposit, as well as a 150% match bonus on deposits up to $200. But then on Tuesday, you can claim 4 different offers, all with different match percentages and min/max deposits.

Tournaments

Box 24 also runs tournaments. The general idea behind most of these is you play games – slots, blackjack, or whatever’s permitted – and as you do you earn points. These points will establish your position on a leaderboard.

For some tournaments, the winner (1st place) wins the whole prize pool. For others, the prize pool is distributed over the top X players. It just depends on the tournament.

It looks like their tournament change often, too, so if that’s something you’re interested in, you’ll want to bookmark their tournaments page or get on their mailing list so you’re notified when they start. Because if you join late it might be too hard to compete otherwise.

VIP Club

Last up is their VIP Club. Their club has 6 levels, which include:

  • Bronze
  • Silver
  • Gold
  • Platinum
  • Ultimate
  • Ultimate+

They don’t mention anything specific about perks. All they say is that members get more access to games, promotions, bonuses and terms. And, according to their terms and conditions, VIP members get to cash out larger amounts.

It sounds cool, but you won’t really know for sure until you sign up, play and get to check it out firsthand.

Box 24 works with a couple different software providers. The biggest two are Rival and Betsoft. But they also work with Parlay Entertainment, Pragmatic Play and Octopus Gaming.

Warning!
Betsoft Gaming has had some issues in the past. Some of these issues include having broken progressive machines (unable to trigger jackpots) and not paying progressive winners. We don’t want to focus too much about them here because there are other software companies Box 24 works with. We just want to make you’re aware of it.

What’s great about Box 24 working with a combination of software companies are all the different games you can play. Even if they’re duplicates – say, two blackjack games – they still may have slightly different rules, stakes or graphics. If you don’t like one you can simply swap it out for another.

Box 24 Casino has more than 120 casino games to choose from. We’ve listed most of them below, as well as our thoughts and any additional information about their software we think is important for you to know.

Video PokerVideo Poker

  • Jacks or Better
  • Joker Poker
  • Deuces and Joker
  • Deuces Wild

Card GamesLiver Dealer

  • American Blackjack
  • Roulette
  • Baccarat

Blackjack GamesTable Games

  • Royale Blackjack
  • Crystal Roulette
  • Craps
  • Super 7 Blackjack
  • Single Deck Blackjack
  • Multi-Hand Blackjack
  • Roulette Titanium
  • Double Exposure Blackjack
  • Roulette Black Diamond
  • Roulette Electronic
  • Casino War

Specialty GamesOther Games

  • Keno
  • Tiki Treasure
  • Cast for Cash
  • Gunslinger’s Gold
  • Beach Bums
  • Pirate’s Pillage
  • Penguin Payday
  • Weed Whacker

SlotsSlots

  • Arrival
  • Great 88
  • Paco And The Popping Peppers
  • Black Diamond
  • Lions Roar
  • Crazy Jungle
  • Diablo 13
  • Witches Cauldron
  • Alkemor’s Tower
  • Mr. Vegas
  • Treasure Room
  • Kawaii Kitty
  • Rook’s Revenge
  • Slots Angels
  • A Night In Paris Jp
  • Heist
  • 7th Heaven
  • Barbary Coast
  • Event Horizon
  • Red White Blue 5 Line
  • Arabian Tales
  • Black Gold
  • Whale O’ Winnings
  • Jolly Rogers Jackpot
  • Lost Gems Of Brussels
  • Bingo Slot
  • Ducks`N`Eggs
  • Vintage Vegas
  • Red White Blue 3 Line
  • Lucky Day At The Races
  • Sugar Rush Valentine’s Day
  • Sugar Rush Summer Time
  • Gladiator
  • Forest Treasure
  • Mamma Mia
  • At The Movies
  • Viking & Striking
  • Carnival Of Venice
  • Fruit Slot
  • Scary Rich 3
  • Slotfather Jp
  • Once Upon A Time

You can sort their games by alphabetical order, software provider or game type. This is handy because they have so many games. This helps you weed through them a little faster if you already know what you want to play.

What I like about their game selection are some of the games I know I haven’t seen elsewhere. For example, Royale Blackjack, Titanium Roulette and Super 7 Blackjack.

And even though Betsoft has (had) their problems, there’s no denying their 3D slots are fun to play. I’ve played them for play money just to kill time. I don’t think you can go wrong playing any of them, but the ones I played are Under the Bed, Slotfather, Madder Scientist and Frankenslot’s Monster.

As far as accessing their games, they have a download and (no download) browser casino. I usually prefer the no download, as I don’t like to clutter up my computer with games I won’t play. I also check out lots of casinos, and don’t want to slow my computer down. But keep in mind that sometimes means you’ll have fewer games to play.

Pro Tip:

You can always try the no download version first, since all you need is a compatible browser and an account. Then if you feel like you’re missing out, then download their software.

You can also access their no download casino from your mobile device – no download or app is needed. I checked it out on my iPhone and it looked great. It’s also compatible with Android, while BlackBerry and Windows devices are hit and miss.

What We Like About Box 24

We’re through the bulk of our review. But before we wrap things up, I want to highlight a few things I like and don’t like about Box 24.

Let’s start with the good stuff.

  • I’m a fan of their daily offers. They give you something to look forward to, as well as something to claim, no matter what day of the week it is.
  • I like how big and unique their game selection is. They have many games you’ll have a hard time finding elsewhere.
  • There are no scam complaints I can find against Box 24, and few complaints against Deck Media (their parent company). I did find a few unresolved complaints on AskGamblers, but they’re 4+ years old. There’s no telling how accurate they are, or if they were ever resolved and not updated.
  • They’re endorsed on Wizard of Odds. And many of their parent company’s other properties are endorsed and/or accredited on other sites, such Casinomeister.com.

What We Don’t Like About Box 24

Here are some of the things I don’t like about Box 24 Casino.

  • They continue to work with Betsoft.
  • Their bonuses and bonus terms are vague. They don’t make it clear how much you can claim or exactly what it takes to earn the bonus.
  • They limit how much you can cash out each week according to your VIP level. The lowest you can cash out is $1,000 per week, which is relatively small. You’re better off playing at one of their sister site’s if you want the option to cash out more.
  • They also limit how much of your bonus money you can cash out. This isn’t so bad if it’s the bonus money itself. But it sounds like it could be the money you win using their bonus money, which should be free and clear. But it doesn’t sound like that’s the case, and they didn’t clear it up for me when given the chance.
  • The biggest problem I have is their email support. When I tried to get clarification on their bonuses and bonus terms – which is a totally reasonable request – they point me to their terms and conditions. And when I responded saying that’s what I needed help with, they pointed me there again – almost as if they didn’t read my email.
  • Live chat’s only available to people with an account. This usually wouldn’t be a big problem for me, but when your email support sucks and your potential customers have questions, it becomes a big problem.
  • They don’t accept bitcoin. Some of their other properties do, though, so there’s no reason not to here. Especially since most of their customers are US-based.

I’m not super impressed.

I do like their games. They have lots of offers, too. Between all that and their reputation, I’d love to be able to recommend them.

However, the vague bonus and bonus terms bother me. It almost looks shady. And even more so when they fail to clear things up by email.

Because of that I think it makes sense to pass on Box 24 for one of Deck Media’s other properties instead. Uptown Aces looks pretty good – their offers and terms are clear, and they accept bitcoin. They have more than 150 games, too.

You can play at Box 24 if you want. Given that it’s a Deck Media problem, I’m not expecting you to have any big problems.

But why go does this road if you don’t have to? Why deal with vague information and unhelpful support?

That’s my thought process anyway. For that reason I’d check out one of their other (seemingly better) casinos.

1 Comments

Michelle Biocich | 23 Apr 2017
Last night I had won $359 on box24casino and my wifi finished so I ended spinnning. Early morning I went back into my account looking forward to my win and was in complete shock when my account only had $0.20cents and when I enquired the support assistant I live chat looked into my account and was trying to convince me it needed recharging. A friend of mine also witnessed this whole treatment. Box24casino made me feel unsure of their casino and shut me down when I asked to many questions. This is the only way to contact somebody through email....UNHAPPY CUSTOMER... sad/disappointed.
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