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Big City Slots Casino Review

Right now, we’re reviewing several casinos and bingo rooms from Jumpman Gaming. We just got done reviewing Lucky Admiral Casino, and next on deck is Big City Slots.

And unlike Lucky Admiral, you have a pretty good idea of what to expect from Big City Slots. A whole bunch of slot machines!

But before we get into this review, let me give you a quick heads up: if you’ve already read our Lucky Admiral review, then there’s no need to read this one. So far, I’ve found that most casinos from this network are identical, with maybe only a few minor (and not noteworthy) differences.

But for everyone else?

Let’s jump into the review.


Device Compatibility:
  • Website – www.bigcityslots.com
  • Launched in 2015
  • Licensed by UK Gambling Commission
  • Email – [email protected]
  • Work with Several Software Companies
  • Unique Offers (free pizza)
  • Brand New Site
  • Few Payment Methods
  • Poor Reputation
  • Little Info On the Site/Google

Who is Big City Slots? How long have they been in business?

Big City Slots operates under the Jumpman Gaming network of gambling sites. Their network includes both online casinos and bingo halls. A few of their brands include: Lucky Admiral Casino, Lucky Rainbow Bingo, Top Dog Slots and Slot Shack.

Big City – for some reason – does NOT have an about page. So, other than their parent company website, there’s very little information about them on the web. We’re also one of the first authority sites to review them, so we can’t even collect company information from other review sites.

What we do know is that Big City Slots is licensed by the UK Gambling Commission (‘UKGC’) and the Alderney Gambling Control Commission (‘AGCC’).

And my best guess is they started around the same time Lucky Admiral did, in 2015.

How’s their reputation? What do other people think of them?

This is sort of interesting… but I have absolutely no idea. The thing is – few, if any casino portals have reviewed them.

In fact, when you Google them, you’ll see their Facebook page, and then a bunch of unrelated mobile reviews for apps with a similar name. They don’t even rank in Google for their own name, which further confirms – in my head – that they’re brand new. Possibly newer than Lucky Admiral.

I can’t find anything else on Google about them, either, nor did I find them on their partner or management sites, such as Cozy Games Management Limited or MobileCasinoNetwork.com.

Other than that, here’s what I can tell you…

ThePogg.com doesn’t recommend their sister brand, Lucky Admiral, for reasons that – to me – appear to be no longer valid. You can read that review for more details.

Lucky Admiral has a 6.91/10 rating on AskGamblers.com, with no complaints. And everywhere else they’re reviewed, which isn’t very many (legit sites), they have an average rating.

So, I’d say that Big City Slots has no reputation, and if you gave them the benefit of the doubt as a result of their sister brands, I’d say their reputation is average.

Players from the following countries are prohibited from creating an account at Big City Slots:

  • Antigua
  • Albania
  • Armenia
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • France
  • Gibraltar
  • Herzegovina
  • Hungary
  • Indonesia
  • Israel
  • Italy
  • Kosovo
  • Latvia
  • Lithuania
  • Macedonia
  • Malaysia
  • Moldova
  • Montenegro
  • Romania
  • Russia
  • Russian Federation
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Turkey
  • Ukraine
  • United States of America

How do I contact support?

You can contact support using one of the following methods:

Envelope
LIVE CHAT
WhatsApp: 07911 765080

I sent them an email to ask about their banking options and limits, as they don’t have a banking page on their site. They got back to me within 24 hours, which is reasonable.

What payment methods does Big City Slots accept?

Their support told me they accept the following options:

  • Credit or debit card
  • Mobile telephone
  • Paysafe
  • PayPal

I like how they accept PayPal. This boosts their credibility in my eyes since PayPal is seemingly so picky about who they let use them for accepting payments.

It’d be nice to see more payment options, though. Neteller and Skrill instantly come to mind.

The min deposit is £10. Their max deposit limits are £5,000 per day, £10,000 per week and £20,000 per month.

How can you cash out your winnings?

You can use the same options to cash out – assuming it’s available to you.

The min you can cash out is £30. The max you can cash out is £1,000 per day, £3,000 per week and £5,000 per month.

What I dislike most is their £5,000 per month cash out limit. As an international (non-US) casino, I’d expect the limits to be much higher. Not only that, but they don’t exclude progressive jackpot winnings from this clause.

This isn’t much of a problem if you win £10,000 or £20,000. You’ll be paid out in a matter of months.

Where this limit becomes a problem is when you win a 6-figure jackpot. For example, say you win £100,000. At £5,000 per month, it’ll take 20 months – almost 2 years – to receive all your money.

That’s a long time to wait to be paid in full. And who knows what can happen (to the casino) in the meantime.

Does Big City Slots offer a welcome bonus?

They do. I like their offer okay, but am not a fan of the playthrough.

The offer is a 100% deposit bonus up to £200, plus 20 free spins on the Starburst or Gonzo’s Quest slot machine. What’s neat about this offer is they let you claim it 2 more times (on your 2nd and 3rd deposits). The total you can claim is (up to) £600 + 60 free spins.

What sucks about this offer is the playthrough – it’s 65x on both the deposit and bonus (or 130x total). This is REALLY HIGH compared to other casinos, which are usually in the 20-40x range (or about 40-80x total). Keep in mind that’s just for slots.

For that reason, I’d likely pass on this offer and any offer with similar requirements. You can find better deals elsewhere.

If you do choose to claim this offer, you’ll also want to know that you’re capped at cashing out £500 in winnings once you fulfill the playthrough. The bonus money is not cashable.

The money you win from free spins will be treated like bonus money, too. Which means you’ll need to roll that over 65x before you can cash out your winnings.

What’s more is that the following games do not contribute towards the wagering requirement:

  • blackjack
  • roulette
  • any other casino style games
  • hi lo games
  • video poker
  • keno
  • progressive jackpot slots

But that’s probably a good thing considering the high playthrough for slots players.

What additional offers can you claim?

They do have a few additional offers, including one where they will give you a pizza. Here are the details:

  • Happy Hour – If you make a deposit anytime between Monday and Wednesday, you’ll be eligible to receive 10 free spins. The free spins are credited every Wednesday between 3-7pm, but you have to log in to claim them. The max you can cash out on this offer is £500.
  • Midnight Madness – The first 250 people to make a deposit after midnight on Tuesdays will receive 20 free spins. The minimum you can deposit to qualify for this offer is £10. What I like about this offer is that they let you claim it as many times as you want until the first 250 deposits have been made.
  • Mystery Thursday – The offer here is a total mystery – based on their terms it can be free spins or bonus money. You won’t know for sure unless you log-in on Thursday. However, what I DO know is that – per their terms – free spins (and possibly this entire offer) is only available to customers who made a deposit the previous Wednesday. And, the max you can cash out from this offer is £500.
  • Pizza Club – Want a pizza dinner on Monday? Then every Sunday you need to play your favorite slots while aiming to be one of the customers who made the highest wager. The top 5 highest wagers will receive a pizza e-voucher worth £15 the following Monday. This offer is exclusive to VIP members.
  • Super Saturday – Make 3 deposits of £10 or more on Saturday and you’ll receive 20 free spins at 8am the following Sunday. The max you can earn from the free spins is £500.

Do they have a comp points and/or VIP program?

Big City Slots offers a VIP program. What’s interesting here is they call their points ‘Kudos.’ And, instead of playing to earn points, you’ll receive a point for every £1 you deposit. And the more Kudos you earn, the higher up the VIP ladder you’ll go.

There are 5 rungs total to climb. Each one will payout a little more in cashback and free spins. Here’s a chart showing you specifically what you’ll get:

Level Weekly Cashback Free Spins Birthday Bonus Kudos Req
Newbie No 0 Yes Up to 100 Kudos
Expert 1% 5 Yes 101 – 1,000
Pro 3% 10 Yes 1,001 – 2,500
VIP 5% 25 Yes 2501 – 5,000
Legend 10% 50 Yes 5,000+

One thing to keep in mind is that once you reach a tier, you’ll need to wager so much money each month to maintain your status.

Here are the requirements for each level:

Legend
£20,000+ wagered per month
VIP
£5,000+ wagered per month
Pro
£1,000+ wagered per month
Expert
£100+ wagered per month

You can see the program for yourself on their website.

What software companies do they work with? What kinds of games can you play?

One thing I noticed while reading reviews for some of their sister brands, is that several reviews were reporting either outdated or outright incorrect information.

I read that Lucky Admiral – and, thus, Big City Slots, since they are identical – offered games created by Microgaming and Cozy Games.

Well, that’s not (entirely) true.

What I found is that they have some games from Cozy Games. But I found nothing from Microgaming. Then I also found some games from iSoftBet, NetEnt, and Eyecon.

So, even though there are only 200-ish games – which is small compared to other international casinos – what’s great about this selection is the diversity.

That said, the diversity is almost all in the slots section. Because, while you’ll find a couple of video poker and table games, it’ll become quite obvious (and fast) that Big City Slots is a slots casino. They offer only a dozen or so other casino games.

Let’s look at some examples of what you can play now.

What are some examples of games you can play?

Mostly slots.

I’m not joking. In fact, they have so few non-slot games that, apparently, they didn’t feel the need to add any non-slot headings in their navigation. I found this to be a pain, as it made it much harder to find their blackjack or video poker games.

This is how you can sort their games:

  • Most popular
  • My favorites (games you mark)
  • Newest
  • Instant
  • A-Z

I recommend you sort everything from A-Z or make friends with the search bar. I found that these are the fastest ways to find a specific game.

Now, let’s look at the games you can play at Big City. We’ll look at the non-slots first, as that list is MUCH smaller. Here are the video poker and table games you can play:

Video PokerVideo Poker

  • Jacks or Better 1-Hand
  • Deuces Wild Double Up
  • Joker Wild Double Up

Specialty GamesMisc. Games

  • Keno
  • Lucky Keno
  • Rio Bingo

Card GamesTable Games

  • American Roulette
  • Blackjack
  • Casino Hold’em
  • European Roulette
  • Punto Banco Pro
  • Roulette Master
  • Single Deck Blackjack
  • TXS Holdem Pro

On the plus side, there’s a little bit of variety. There are a couple of video poker games, a couple blackjack games, and then a couple of non-blackjack games.

But, overall, I’d say this selection is weak. Considering the software companies they’re working with – namely NetEnt – I see no reason why they don’t have more video poker or table games.

They don’t have any live dealer games, either, which is surprising because, again, they’re working with NetEnt.

But let’s move on. Their focus is on slots, so let’s look at some of the machines you can play at Big City. Some of your choices include:

SlotsSlots

  • 24
  • 1 Can 2 Can
  • 99 Time
  • Ambience
  • Aloha!
  • Alchemist
  • Alice Adventure
  • 5 Ninjas
  • Aztec Rising
  • Autumn Gold
  • Astro Magic
  • Asteroids
  • Barn Ville
  • Beach
  • Beez Kneez
  • Best Things in Life
  • Beverly Hills 90201
  • Black Widow
  • Bloopers
  • Bloodshot
  • Boom Brothers
  • Booster
  • Boss the Lotto
  • Can Can
  • Cash Cuisine
  • Cherry Trio
  • Chilli Gold 2
  • Cops and Robbers
  • Cupids Arrow
  • Dolphin’s Island
  • Elements
  • Excalibur
  • Epic Gems
  • Eggomatic
  • Easter Island
  • Hansel & Gretel: Witch Hunters
  • Gets the Worm
  • Genie Wild
  • Gonzo’s Quest
  • Gamma Girl
  • Fruit Abduction
  • Foxin Wins
  • Froots
  • Guns N’ Roses
  • Happy Birds
  • Haunted Hallows
  • Jimi Hendrix
  • Lion Dance
  • Lights
  • Koi Princess
  • Lucky Irish
  • Mad Mad Monkey
  • Lucky Spell
  • Ninja Chef
  • Pandamania
  • Owl Eyes
  • Musketeer
  • Quest for The Grail
  • Reel Rush
  • Secret Garden 2

The good news here is that you’ll have far more unique options than in the video poker or table games section. I really like how they work with several software companies, as that gives you some of the generic slot titles, as well as a few licensed options like Beverly Hills 90210, Hansel and Gretel: Witch Hunters, and 24 (the TV show).

I think there’s a little something for everyone here. That said, I wouldn’t complain if they added more machines – specifically slot titles revolving around movies, TV shows, and video games.

But that’s a personal preference because I don’t think you can ever have too many of those kinds of slot machines.

What devices are their games compatible with?

They don’t offer a download, only an instant play, and mobile-compatible casino. This means that Windows, Mac, and Linux desktop users should be good to go.

Their mobile casino will be compatible with iOS and Android, though I’d encourage newer-gen Blackberry and Windows users to also give their casino a shot.

Since their casino is identical to Lucky Admiral – which is sort of a disappointment in itself – my complaints are pretty much the same.

And those are:

  • The bonus playthrough. I think 65x on the deposit and bonus is ridiculous, especially for slots players. I’d recommend passing on (most) of their offers.
  • You can’t play non-slot games to clear their offers.
  • Their game section isn’t organized. You either have to know what you’re looking for, or just browse their entire list until you see something you want to play.
  • Their monthly cash out limits are small and they don’t exclude progressives.

I also complained (in my Lucky Admiral review) that they don’t offer many non-slot games, but since Big City Slots has ‘slots’ in the title, I’m not sure that’s a fair complaint.

On the upside, some of their offers are unique (free pizza, really?), and are a nice change of pace compared to what most casinos do.

Overall, I think there are better casinos out there in terms of bonus terms and cash out limits. And, this is clearly not the place for video poker or table game enthusiasts.

But, if you can ignore or deal with the playthrough, then I think this is an okay/average casino for online slots players.

1 Comments
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Joseph | 2 Dec 2017
Big city slots not working
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