21Nova Casino was originally launched in 2006 by Crown Solution Gaming. At that time, the site was titled 32 Vegas. In 2009, this casino joined the William Hill family and was rebranded after a long legal battle with another online casino that held a similar name. With an extensive library of over 350 games, powered by Playtech Casino Software, 21Nova is able to offer its punters an array of games including live dealer games, progressive jackpot slots, licensed scratch cards, and several exclusive table and video poker games.
This casino is open to players in select countries. At this time, it does not allow members from an extensive list of countries which includes the United States, Hong Kong, Australia, and France. You can find a complete listing of the most-known countries which are not permitted by going to the FAQ section at the bottom of the page and scrolling down to COUNTRY RESTRICTIONS.
Who licenses this site for online gambling?
Licensing for online gaming is provided by the Government of Gibraltar Gambling Division. The licensing authority was established in 1998 and later updated its provisions after the Gambling Act of 2005 was enacted. The Gibraltar Regulatory Authority (GRA) is known for having some of the strictest guidelines for online casinos. As such, sites that bare the logo from this site are deemed to be top-rated in terms of trustworthiness and dependability. You can learn more about the in-depth process for casinos wishing to obtain a gambling license at www.Gibraltar.gov.gi.
At this casino, you will find more deposit and payout options than you can shake a stick at. All deposit options also come with a reload bonus that can be applied anytime you do not use another deposit bonus. When you log into your cashier, you will find the options available for your country and accepted currency as well as the relevant minimum and maximums. All players must deposit a minimum of $20 (or currency equivalent) in order to claim any bonus.
What deposit options are available?
Deposit options available are as follows:
What are the payout options?
Payouts have a pending period of 4 business days, regardless of source. An additional 24 hours is required to process the payment before the 1 to 21 days processing time before your funds are received. There is no maximum withdrawal amount per day or week, but transactions are limited to $10,000 or currency equivalent. There is no minimum withdrawal amount except for on bank draft which has a minimum of $100. All withdrawals are free except Bank Draft Express which has a courier fee applied.
Your payout options are:
New players to 21Nova casino are invited to cash in on the 320% match bonus up to $320 on their first deposit. This bonus requires a minimum deposit of $20 and has a wagering requirement of 12x for the deposit and bonus amount.
What are the wagering contributions of games at this site?
The amount of wagering credit earned will depend on the game. Most games at this site offer some fraction of the total wagering goal. The percentage contributions are as follows:
For the second deposit, players may also redeem 60% up to $500 with a 12x rollover requirement and a minimum of $20 deposited. Alternatively, every deposit method offers an additional 10% or 15% bonus, depending on the option.
This casino offers regular promotions for the short term as well as exclusive promotions direct to players based on their wagering activity. In addition to these few bonuses, players will also be rewarded for referring a friend when that friend deposits at least $50. The Refer a Friend Bonus is $50 and carries a 12x rollover.
Welcome to the Club21 Loyalty Program – 21Novas version of a VIP club. As a member, you will have access to exclusive perks like deposit bonuses and double comp points. Players will earn 4 points for every $1 wagered, to start. This rate is increased as you progress through the VIP levels. Perks for this program include special gifts for birthdays and holidays, invitations to VIP events, and higher betting limits.
21Nova offers players an extensive library of 350 games in their downloadable casino. There is no online instant play available at this time. The selection of games is vast but not repetitive and offers a little something for recreational and serious players alike. Overall, the quality of most games is top-notch although there are some weak spots in the development which we outlined below.
Slots and slots for miles is what you’ll find in the casino library. Around 1/3 of the selection is classic 3-reel video slots which include names that Playtech is known for like Alchemists Lab Slots. For classic slots, the quality is par for the course. We won’t say they are anything spectacular but they play well and are not too outdated. The video slot games are where it’s really at, however. Players can choose from over 100 different options which includes the popular 50-line Fantastic Four themed slots and several progressives like Monty Python’s Spamalot and Gladiator Jackpot.
Games that carry a Marvel licensed character like the Hulk or the Avengers are the best quality out of the bunch. There are dozens of these to choose from online in the slots category, but also in other areas of the casino.
Many online casinos only offer a handful of alternative games but that is not the case here. With a selection powered by Playtech, you will find about a dozen different options for scratch cards which offer leisurely play and the potential for fast cash. There are several licensed themes in this category as well like The Mummy and Iron Man. Additionally, you will find a few varieties of video bingo, keno, and miscellaneous card games.
One of the best new features to come to online casinos in recent years is live dealer games. Playtech was at the forefront of this development and currently offers several different options of live play streaming. All games feature highly attractive hosts and stream with ease to your computer making for a true real-to-life experience. Take your pick of various blackjack offers and other table games like French Roulette, Ultimate Live Blackjack and Exclusive Roulette Pro.
The table game quality is so-so for this casino. It is clearly in need of some updating to compete with other developers. The games do play smoothly and offer casino-like audio sounds. The table selection is also larger than what we typically find with around a dozen different games to choose from. In addition to the classics like European Roulette, you will find pro games, Blackjack Surrender, Tequila Poker, and Stravaganza.
The selection of video poker games only adds to the well-rounded selection at this site. Players can try their luck at all the classic favorites like Jacks or Better or they can dabble in some of the more exclusive games you don’t find at other sites like 2 Ways Royal. Games can be played up to 50 hands and feature average-level graphics. Some of the games are harder to view on tired eyes than others. On the scale of all games offered by this site, we would say that the video poker selection is at the middle of the road in terms of quality. If you are really feeling lucky, play a few rounds of Jacks or Better Progressive and see if you can snag a portion of the mega jackpot.
Does this site have a mobile casino?
Neither a mobile casino application or mobile play are available with this site.
What casino software is used at this site?
Playtech Casino Software is widely considered the crème-de-la-crème of platforms. The company is located in Cyprus and is currently the largest publically traded software developer. Founded in 1998, this company has made it a goal to continually offer the best and largest selection of games in their casino client. The company offers a full array of games including bingo, video poker, live dealer games, mobile games, slots, and numerous licensing agreements with Hollywood brands like Marvel.
Who tests 21Nova for fairness?
The premier testing service offered by Gaming Laboratories International is used by this site. GLI was first established in New Jersey in 1989. During its existence, it has grown to have facilities in 14 different countries and covers over 450 jurisdictions. The company not only handles fairness and random number testing for online casino software but also for riverboat, Indian, and land-based casinos. It is currently the only testing company that is internationally accredited and is recognized as being the best in the industry.
21Nova, as we know it, has a positive consumer reputation with a rocky history before it became rebranded as this site. The new model under new ownership has been nothing but respectable, honest, and diligent.
Who owns this casino?
William Hill Group (WHG) owns and operates 21Nova. The UK-based enterprise was first founded in 1934 and is currently a publically traded company. WHG has a long history in the betting industry that started out at a time when gambling was illegal. Today, the company has offices in Gibraltar, Ireland, and the UK. Its umbrella covers a variety of popular online casinos, sportsbooks, poker sites, bingo sites, and offline gaming machines. The company follows up on all new regulations in various countries for gambling and is the sponsor for various sporting events including horseraces and Spanish football.
Has this site or company ever been found to be misleading, fraudulent, or engaged in illegal activities?
WHG is easily one of the most respected and public betting entities in the United Kingdom. Across the board, this company has maintained a stellar reputation in all its offerings. Now, the original site – 32 Vegas – had numerous payout problems reported. This is ultimately what led to the sale of the site and its rebranding. There are players who feel that a new name doesn’t make a new experience, but this is incorrect. Not only was 32 Vegas rebranded into the 21Nova we see today, but it changed ownership to a company that has a substantial presence in the online gambling market.
Complaints that we found against this company were directly related to the third-party affiliate program and not related to customer payments, the casino, or William Hill. Since this acquisition in 2009, 21Nova has maintained timely payouts, transparency, and developed a trustworthy reputation among its players.
How are customer allegations handled?
Many casinos prefer to handle customer problems in house, and 21Nova is no exception. You can contact customer support 24/7 through phone or email. Live chat is also available but only through the desktop client. This casino is also registered with Independent Betting Adjudication Service (IBAS) in the UK.
IBAS is a third-party service dedicated to providing impartial resolutions between casinos and their players. The company was founded in 1998 and has grown in conjunction with various gambling laws enacted around the globe. For adjudication services, IBAS is considered one of the best with a long standing reputation of making fair decisions. You can file a formal complaint against this casino through the website at www.ibas-uk.com.
As a member of the William Hill Group, we already suspected that playing at 21Nova would be a high-quality experience. Luckily, it did not disappoint. The site features a minimalist design which is easy to navigate. The lightweight desktop client runs seamlessly in every way and allows players to easily switch between their favorite games. The welcome bonus is quite modest but we actually saw that as a perk since it has low wagering requirements and accepts wagering contributions from most games on the site.
Considering that Playtech does offer a mobile casino option, we were surprised to find out that this site was not currently offering it. In keeping up with the gambling times, we expect to see this addition in the future. The live dealer games and licensed theme games are the shining stars of this site and its collection. With superior graphics and seamless play, they are easy to enjoy, all around.
As for negative points, there are only a couple that we can think of, the first of which is the customer service. Email response time averages 48 business hours and the live chat is only accessible through the casino client. This means that if you are having trouble accessing your account then you cannot reach live chat and will have to wait on the phone or email to get the problem resolved. Our second point is the lack of bonuses. Even as a member, the bonuses are limited and non-deposit bonuses are rare. Furthermore, there are limited bonuses available for VIP players as well.
The dozens of deposit options is beneficial in helping this site cater to players from all areas, however, we are unsure of why all payouts require a 4 day pending period before they are even processed and the additional bank processing time. For some players, this might mean waiting to get your funds for weeks. However, no limits on deposits and withdrawals makes up for it.
In the end, we are happy to report that 21Nova is everything we hoped it would be for a casino that is part of WHG. Their affiliation with IBAS gives us peace of mind knowing that there is a third-party out there to handle any disputes we might have. Finally, with a huge variety of games, and new games added regularly, you are sure to never get bored.